Strategic Talent Partners
Service Manager
Strategic Talent Partners, Beckley, West Virginia, us, 25802
Job Title: Service ManagerPosition Overview:Our client is seeking an experienced and dedicated Service Manager to lead our HVAC and service teams. This role involves managing, coaching, and developing a team of technicians to ensure top-notch customer service, efficiency, and profitability. The ideal candidate will bring strong management skills, a commitment to team development, and a customer-first mindset.Essential Duties & Responsibilities:Supervise & Lead Team:
Manage and oversee a team of HVAC technicians, including those focused on repairs, sales, and maintenance.Team Development:
Coach, mentor, and evaluate technicians to improve performance, focusing on increasing average ticket sales, generating leads, and enhancing customer satisfaction.Field Coaching:
Conduct ride-alongs with technicians to provide in-field feedback based on company standards.Goal Setting:
Communicate and monitor team and individual goals to ensure alignment with company objectives.Budget Management:
Achieve budgeted gross profit dollars and manage departmental budgets, inventory, and fleet effectively.Scheduling & Dispatch:
Manage workload, schedules, and dispatching to maximize productivity and profitability.Problem-Solving:
Provide technical and problem-solving support to technicians in the field.Meetings & Communication:
Facilitate weekly team meetings and conduct bi-weekly one-on-one sessions with each team member.Customer Relations:
Address and resolve customer concerns to ensure satisfaction and build long-term client relationships.Compliance & Quality Control:
Ensure all repairs meet high-quality standards and that operations comply with local, state, and federal regulations. Obtain necessary permits as required.Administrative Support:
Perform administrative tasks such as technician paperwork, evaluations, and expense reports.Additional Responsibilities:
Carry out other tasks as assigned by the General Manager or Owner.Qualifications & Requirements:Experience:
Minimum of 3 years of management experience, preferably in a service industry such as HVAC, plumbing, or electrical (but not required).Skills & Abilities:Proven excellence in team management, operations, and customer service.Strong organizational and multitasking skills, with a keen attention to detail.Ability to provide hands-on leadership and mentorship to technicians.Strong communication skills, both verbal and written.Knowledge of inventory management and logistics.Ability to work collaboratively within a team environment and maintain a positive, proactive attitude.Availability:
Full-time, Monday through Friday, 7:00 AM 4:30 PM, with occasional weekend work as needed and availability for emergency calls.Additional Requirements:
Valid drivers license with a clean record, ability to pass a drug test and background check, and a background in a related industry (HVAC, plumbing, electrical, or similar) is preferred.
Manage and oversee a team of HVAC technicians, including those focused on repairs, sales, and maintenance.Team Development:
Coach, mentor, and evaluate technicians to improve performance, focusing on increasing average ticket sales, generating leads, and enhancing customer satisfaction.Field Coaching:
Conduct ride-alongs with technicians to provide in-field feedback based on company standards.Goal Setting:
Communicate and monitor team and individual goals to ensure alignment with company objectives.Budget Management:
Achieve budgeted gross profit dollars and manage departmental budgets, inventory, and fleet effectively.Scheduling & Dispatch:
Manage workload, schedules, and dispatching to maximize productivity and profitability.Problem-Solving:
Provide technical and problem-solving support to technicians in the field.Meetings & Communication:
Facilitate weekly team meetings and conduct bi-weekly one-on-one sessions with each team member.Customer Relations:
Address and resolve customer concerns to ensure satisfaction and build long-term client relationships.Compliance & Quality Control:
Ensure all repairs meet high-quality standards and that operations comply with local, state, and federal regulations. Obtain necessary permits as required.Administrative Support:
Perform administrative tasks such as technician paperwork, evaluations, and expense reports.Additional Responsibilities:
Carry out other tasks as assigned by the General Manager or Owner.Qualifications & Requirements:Experience:
Minimum of 3 years of management experience, preferably in a service industry such as HVAC, plumbing, or electrical (but not required).Skills & Abilities:Proven excellence in team management, operations, and customer service.Strong organizational and multitasking skills, with a keen attention to detail.Ability to provide hands-on leadership and mentorship to technicians.Strong communication skills, both verbal and written.Knowledge of inventory management and logistics.Ability to work collaboratively within a team environment and maintain a positive, proactive attitude.Availability:
Full-time, Monday through Friday, 7:00 AM 4:30 PM, with occasional weekend work as needed and availability for emergency calls.Additional Requirements:
Valid drivers license with a clean record, ability to pass a drug test and background check, and a background in a related industry (HVAC, plumbing, electrical, or similar) is preferred.