Cooper University Health Care
CLINICAL SERVICE REP
Cooper University Health Care, Camden, New Jersey, United States, 08100
CLINICAL SERVICE REPCamden, NJJob ID
29537
Job Type
Full TimeShift
DaySpecialty
Clerical/Administrative
Apply
About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.Discover why Cooper University Health Care is the employer of choice in South JerseyShort Description
Responsible for communication between all customers via telephone.Customers include employees, members, physicians, referral sources, and providers.The communication includes, benefit coverage, medical services, appeals and grievances,provider access and availability, claims investigation.The position utilizes computer terminal to manage and obtain essential information.Researches inquiries and demonstrates a strong ability to resolve issues according to thePlan document and policies and procedures.Refers unsolved inquiries and corrections to the appropriate analyst for resolution.Achieves maximum time effectiveness and customer service by answering all incomingphone calls within 3 rings.Provides clerical and telephone support for Case Management program.Maintains provider file compliance according to directive.Performs duties as assigned by Supervisor within the scope of knowledge and skill.Experience Required
Previous customer service experience.Medical or health insurance background preferred.Education Requirements
HS diploma or equivalentApply
29537
Job Type
Full TimeShift
DaySpecialty
Clerical/Administrative
Apply
About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.Discover why Cooper University Health Care is the employer of choice in South JerseyShort Description
Responsible for communication between all customers via telephone.Customers include employees, members, physicians, referral sources, and providers.The communication includes, benefit coverage, medical services, appeals and grievances,provider access and availability, claims investigation.The position utilizes computer terminal to manage and obtain essential information.Researches inquiries and demonstrates a strong ability to resolve issues according to thePlan document and policies and procedures.Refers unsolved inquiries and corrections to the appropriate analyst for resolution.Achieves maximum time effectiveness and customer service by answering all incomingphone calls within 3 rings.Provides clerical and telephone support for Case Management program.Maintains provider file compliance according to directive.Performs duties as assigned by Supervisor within the scope of knowledge and skill.Experience Required
Previous customer service experience.Medical or health insurance background preferred.Education Requirements
HS diploma or equivalentApply