Yardi Systems, Inc.
Associate Technical Account Manager
Yardi Systems, Inc., Santa Ana, California, United States, 92725
Associate Technical Account ManagerSanta Ana, CAAbout the Role:Are you a tech-savvy individual witha passion for delivering exceptional customer service? Join our dynamic ResidentialClient Service's Team as an Associate Technical Account Manager (ATAM) and bepart of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to providetop-notch customer support, focusing on troubleshooting and resolving softwareissues over phone and email across Yardi's diverse suite of products. You willhave the opportunity to work with cutting-edge software solutions, gainingvaluable expertise and becoming a subject matter expert in the field. Your contributionwill go beyond just support - you will actively collaborate with our team todrive continuous improvements and advancements in our products, ensuring ourclients receive nothing but the best and stay ahead in a competitive market.
WhatYou'll Do:*Deliver exceptional customersupport, going above and beyond to assist clients in troubleshooting andresolving issues promptly.*Develop a comprehensiveunderstanding of the product you support, enabling you to efficiently test newsoftware functionality, data fixes, and set-ups.*Serve as a subject matter expert(SME) offering valuable insights and expertise.*Conduct training sessions forclients on new software upgrades and functionality, ensuring they are equippedto leverage the latest features.*Collaborate closely with ClientServices team members across the US, actively contributing to the collectivesuccess of the team.Who You Are:*Bachelor's degree in business, computerscience, information systems or related field.*High comfort level withtroubleshooting and providing support over phone and email, effectivelyassisting customers remotely.*Outstanding written and verbalcommunication skills, enabling you to provide exceptional support to customers.*Strong customer service skills and agenuine desire to go the extra mile to ensure client satisfaction.*Excellent attention to detail andthe ability to follow processes diligently, ensuring accuracy and efficiency.*Flexibility and the ability to adaptto changing priorities, ensuring efficient management of tasks and projects.Idealto have:*Previous technical support andapplication troubleshooting.*Prior experience working withproperty management or real estate software.
RealEstate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardiis more than just a software company - we are dedicated to creating a positiveimpact in our communities. Annually, Yardi extends philanthropic support toorganizations chosen by our employees. Our team has contributed to over 350nonprofits globally, demonstrating our commitment to various causes andcommunities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work arrangements.If you are looking for a rewardingcareer that combines technical prowess and outstanding customer service, thisis the opportunity you've been waiting for. Join us and be part of a team thatempowers clients worldwide with innovative solutions and exceptional service!#YardiCareers #TeamYardi #hiring$31.25/hr - $32.81/hrAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*eb#LI-HybridLogin to apply
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WhatYou'll Do:*Deliver exceptional customersupport, going above and beyond to assist clients in troubleshooting andresolving issues promptly.*Develop a comprehensiveunderstanding of the product you support, enabling you to efficiently test newsoftware functionality, data fixes, and set-ups.*Serve as a subject matter expert(SME) offering valuable insights and expertise.*Conduct training sessions forclients on new software upgrades and functionality, ensuring they are equippedto leverage the latest features.*Collaborate closely with ClientServices team members across the US, actively contributing to the collectivesuccess of the team.Who You Are:*Bachelor's degree in business, computerscience, information systems or related field.*High comfort level withtroubleshooting and providing support over phone and email, effectivelyassisting customers remotely.*Outstanding written and verbalcommunication skills, enabling you to provide exceptional support to customers.*Strong customer service skills and agenuine desire to go the extra mile to ensure client satisfaction.*Excellent attention to detail andthe ability to follow processes diligently, ensuring accuracy and efficiency.*Flexibility and the ability to adaptto changing priorities, ensuring efficient management of tasks and projects.Idealto have:*Previous technical support andapplication troubleshooting.*Prior experience working withproperty management or real estate software.
RealEstate runs on Yardi. About Us:Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.Discover the Yardi Difference:Yardiis more than just a software company - we are dedicated to creating a positiveimpact in our communities. Annually, Yardi extends philanthropic support toorganizations chosen by our employees. Our team has contributed to over 350nonprofits globally, demonstrating our commitment to various causes andcommunities.Our award-winning culture, consistentlyrecognized by Glassdoor's prestigious "Best Place to Work", fosterssupport, collaboration, and growth. We prioritize your well-being withcomprehensive benefits, including 100% paid employee medical premiums, companyprofit-sharing plan, and flexible work arrangements.If you are looking for a rewardingcareer that combines technical prowess and outstanding customer service, thisis the opportunity you've been waiting for. Join us and be part of a team thatempowers clients worldwide with innovative solutions and exceptional service!#YardiCareers #TeamYardi #hiring$31.25/hr - $32.81/hrAll submissions for open positionsshould be received through Yardi's applicant portal, accessed from Yardi'scorporate website.EOE/Race/Gender/Disability/Vets*eb#LI-HybridLogin to apply
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