Astyra
Systems Administrator
Astyra, Raleigh, North Carolina, United States, 27601
Job DescriptionJob Description
Systems Administrator
This is an onsite position
Description:
The client needs an excellent desktop support for activities such as troubleshooting software installs, PC replacements, imaging equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings and off-boardings.
Responsibilities:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS M365 to support our customers to work with internal teams
Image or provision new equipment hardware provide to customer
Use strong organizational skills to track onboarding shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team providing feedback
Test upgrades and software changes
Install software following security internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes a knowledge base
Basic understanding of MECM Active Directory Tanium Intune Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required Skills/Knowledge/Experience:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers,
Required 5 Years
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams,
Required 5 Years
Image or provision new equipment hardware & provide to customer,
Required 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.,
Required 5 Years
Follow asset management processes to ensure proper customer billing,
Required 5 Years
Testing Intune processes for Tier 3 team & providing feedback,
Required 5 Years
Test upgrades and software changes,
Required 5 Years
Install software following security & internal processes,
Required 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond,
Required 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn,
Required 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Company Description
Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
Company DescriptionAstyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
Systems Administrator
This is an onsite position
Description:
The client needs an excellent desktop support for activities such as troubleshooting software installs, PC replacements, imaging equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings and off-boardings.
Responsibilities:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS M365 to support our customers to work with internal teams
Image or provision new equipment hardware provide to customer
Use strong organizational skills to track onboarding shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team providing feedback
Test upgrades and software changes
Install software following security internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes a knowledge base
Basic understanding of MECM Active Directory Tanium Intune Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required Skills/Knowledge/Experience:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers,
Required 5 Years
Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams,
Required 5 Years
Image or provision new equipment hardware & provide to customer,
Required 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.,
Required 5 Years
Follow asset management processes to ensure proper customer billing,
Required 5 Years
Testing Intune processes for Tier 3 team & providing feedback,
Required 5 Years
Test upgrades and software changes,
Required 5 Years
Install software following security & internal processes,
Required 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond,
Required 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn,
Required 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
Company Description
Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.
Company DescriptionAstyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.