New York ISO
Senior Stakeholder Services Planning Liaison
New York ISO, Rensselaer, New York, United States, 12144
The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.
The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Senior Stakeholder Services Planning Liaison role.
New York State's nation-leading climate policies are promoting unprecedented investment in new clean energy resources. Projects seeking to connect to the grid must undergo the NYISO's Interconnection study process to determine deliverability, impacts to reliability and cost estimates for possible upgrades. The Senior Stakeholder Services Representative Planning Liaison is responsible for a range of activities providing customer-service and technical support to developers proposing projects in NYISO's Interconnection Queue. The position collaborates closely with developers, guiding them through the Interconnection process while serving as an important conduit for exchanges of information with NYISO's Planning Department, and other departments as needed. The Senior Stakeholder Services Representative Planning Liaison coordinates directly with the Manager of Stakeholder Services and the Senior Manager of Interconnection Planning, Project Managers, and the Legal Department, to serve as the primary interface for project developers with proposed projects in NYISO's Interconnection Queue.
ESSENTIAL DUTIES and RESPONSIBILITIES
The Senior Stakeholder Services Planning Liaison will exemplify the following skills.
CUSTOMER SERVICE
The Senior Stakeholder Services Representative Planning Liaison provides guidance and support to developers and industry stakeholders as the NYISO evaluates the impact of proposed generation, transmission, and load projects on the New York electric system. This includes new renewable electric energy generation facilities connecting to the bulk electric system as well as upgrades to existing facilities integrating innovative technologies to meet New York State's clean energy goals.Effectively engage interconnection developers, Market Participants, prospective Market Participants, and Stakeholders in the Interconnection Planning process. Collaborate with all parties to identify and effectively resolve their interconnection-related issues/inquiries, which can be highly technical and complex in nature.The Senior Stakeholder Services Representative Planning Liaison is responsible for partnering with NYISO's internal teams, specifically, Interconnection Planning, Legal, Market Design, Member Relations, and Stakeholder Services to support and analyze customer inquiries related to projects in NYISO's Interconnection Queue.The Senior Stakeholder Services Planning Liaison will schedule, lead, and participate in calls with external Stakeholders acting as a subject matter expert on the Interconnection Process. This includes meetings with developers, Market Participants, Senior Executives and Economic Development agencies across New York State.Receive, initiate, and coordinate tracking of customer inquiries pertaining to the Interconnection Planning process, Interconnection Portal, as well as NYISO's markets, products, and services.Responsible for the collection and maintenance of customer inquiry and contact data in NYISO's CRM-Customer Relationship Software.Responsible for the creation and administration of all Interconnection Portal accounts providing access to Planning studies and project materials.Responsible for actively identifying Interconnection customer issues and communicates them to internal audiences. In doing so, the position serves as an advocate for strong and consistent customer service.Able to maintain composure and confidence when faced with ambiguous, tense, or stressful situations including the ability to engage/update management when necessary. Demonstrate the ability to deal with difficult issues and Stakeholders with professionalism and respect with little to no supervision.Work in conjunction with Interconnection Project Managers to review timelines with the Planning study process and communicate updates to developers and Stakeholders.Participate in Stakeholder Governance meetings while providing summaries to NYISO staff including Planning, Legal and Senior leadership across the organization.TECHNICAL KNOWLEDGE
The Senior Stakeholder Services Planning Liaison must be able to comprehend and resolve technical issues, working independently and in a team environment, performing complex tasks resolving inquiries impacting Market Participants and Developers interacting with NYISO's Interconnection Queue, Interconnection Portal, and Planning study process. Performs detailed research to provide resolution of complex inquiries on an independent basis.The Senior Stakeholder Services Planning Liaison will demonstrate a thorough understanding of the NYISO's markets and processes while meeting the individual needs of the customers participating in NYISO's wholesale electric market and proposing projects in the Interconnection Queue.Participates in internal/external audit review process to validate proper controls are being followed. Develops recommendations and detailed plans/procedures to improve operations of the Stakeholder Services Interconnection role.Ability to take a lead role in implementation of new procedures for supporting developers proposing projects in the Interconnection Queue as well as identify areas where controls can be added to bolster existing processes.Evolve current knowledge of the energy industry and NYISO system applications involved in supporting the Interconnection process by following pertinent energy news as well NYISO technical bulletins, manuals, guides, and tariff updates and changes. Convey this knowledge in discussions with both internal and external Stakeholders.Support external and internal understanding of new or proposed new interconnection rules and processes, support internal teams in the development and implementation of new interconnection rules and processes.Work directly with the Interconnection Planning team, Legal, and IT to test and coordinate new product enhancements to the Interconnection Portal and project management tool integrated within the Portal.QUALIFICATIONS:
Bachelor's degree from an accredited university or college required (Engineering, Finance, Business, Economics or Communications).Seven years' experience in the electric utility industry or related technical field.Experience in customer service for technical products or services desired. Knowledge of NYISO's Interconnection Planning processes desired.Knowledge of Salesforce CRM platform desired.Ability to work independently, while being part of a vibrant team dynamic in a matrix environment.Passion for problem solving and working withing a fast paced and solution driven environment.Prior leadership experience is a plus but not required.
CERTIFICATES, LICENSES, REGISTRATIONS
Technical, Business Process or Customer Service-related certificates are a plus but not required.
ADDITIONAL REQUIREMENTS
Strong oral and written communication skills; Strong interpersonal and leadership skills; PC proficiency; Sound business acumen; Able to effectively interface with all levels of internal and external customers; Ability to perform in a team environment.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. This position may require work on nights, weekends, or holidays.
The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-Hybrid
Salary Range
$76,200-$127,200 USD
The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Senior Stakeholder Services Planning Liaison role.
New York State's nation-leading climate policies are promoting unprecedented investment in new clean energy resources. Projects seeking to connect to the grid must undergo the NYISO's Interconnection study process to determine deliverability, impacts to reliability and cost estimates for possible upgrades. The Senior Stakeholder Services Representative Planning Liaison is responsible for a range of activities providing customer-service and technical support to developers proposing projects in NYISO's Interconnection Queue. The position collaborates closely with developers, guiding them through the Interconnection process while serving as an important conduit for exchanges of information with NYISO's Planning Department, and other departments as needed. The Senior Stakeholder Services Representative Planning Liaison coordinates directly with the Manager of Stakeholder Services and the Senior Manager of Interconnection Planning, Project Managers, and the Legal Department, to serve as the primary interface for project developers with proposed projects in NYISO's Interconnection Queue.
ESSENTIAL DUTIES and RESPONSIBILITIES
The Senior Stakeholder Services Planning Liaison will exemplify the following skills.
CUSTOMER SERVICE
The Senior Stakeholder Services Representative Planning Liaison provides guidance and support to developers and industry stakeholders as the NYISO evaluates the impact of proposed generation, transmission, and load projects on the New York electric system. This includes new renewable electric energy generation facilities connecting to the bulk electric system as well as upgrades to existing facilities integrating innovative technologies to meet New York State's clean energy goals.Effectively engage interconnection developers, Market Participants, prospective Market Participants, and Stakeholders in the Interconnection Planning process. Collaborate with all parties to identify and effectively resolve their interconnection-related issues/inquiries, which can be highly technical and complex in nature.The Senior Stakeholder Services Representative Planning Liaison is responsible for partnering with NYISO's internal teams, specifically, Interconnection Planning, Legal, Market Design, Member Relations, and Stakeholder Services to support and analyze customer inquiries related to projects in NYISO's Interconnection Queue.The Senior Stakeholder Services Planning Liaison will schedule, lead, and participate in calls with external Stakeholders acting as a subject matter expert on the Interconnection Process. This includes meetings with developers, Market Participants, Senior Executives and Economic Development agencies across New York State.Receive, initiate, and coordinate tracking of customer inquiries pertaining to the Interconnection Planning process, Interconnection Portal, as well as NYISO's markets, products, and services.Responsible for the collection and maintenance of customer inquiry and contact data in NYISO's CRM-Customer Relationship Software.Responsible for the creation and administration of all Interconnection Portal accounts providing access to Planning studies and project materials.Responsible for actively identifying Interconnection customer issues and communicates them to internal audiences. In doing so, the position serves as an advocate for strong and consistent customer service.Able to maintain composure and confidence when faced with ambiguous, tense, or stressful situations including the ability to engage/update management when necessary. Demonstrate the ability to deal with difficult issues and Stakeholders with professionalism and respect with little to no supervision.Work in conjunction with Interconnection Project Managers to review timelines with the Planning study process and communicate updates to developers and Stakeholders.Participate in Stakeholder Governance meetings while providing summaries to NYISO staff including Planning, Legal and Senior leadership across the organization.TECHNICAL KNOWLEDGE
The Senior Stakeholder Services Planning Liaison must be able to comprehend and resolve technical issues, working independently and in a team environment, performing complex tasks resolving inquiries impacting Market Participants and Developers interacting with NYISO's Interconnection Queue, Interconnection Portal, and Planning study process. Performs detailed research to provide resolution of complex inquiries on an independent basis.The Senior Stakeholder Services Planning Liaison will demonstrate a thorough understanding of the NYISO's markets and processes while meeting the individual needs of the customers participating in NYISO's wholesale electric market and proposing projects in the Interconnection Queue.Participates in internal/external audit review process to validate proper controls are being followed. Develops recommendations and detailed plans/procedures to improve operations of the Stakeholder Services Interconnection role.Ability to take a lead role in implementation of new procedures for supporting developers proposing projects in the Interconnection Queue as well as identify areas where controls can be added to bolster existing processes.Evolve current knowledge of the energy industry and NYISO system applications involved in supporting the Interconnection process by following pertinent energy news as well NYISO technical bulletins, manuals, guides, and tariff updates and changes. Convey this knowledge in discussions with both internal and external Stakeholders.Support external and internal understanding of new or proposed new interconnection rules and processes, support internal teams in the development and implementation of new interconnection rules and processes.Work directly with the Interconnection Planning team, Legal, and IT to test and coordinate new product enhancements to the Interconnection Portal and project management tool integrated within the Portal.QUALIFICATIONS:
Bachelor's degree from an accredited university or college required (Engineering, Finance, Business, Economics or Communications).Seven years' experience in the electric utility industry or related technical field.Experience in customer service for technical products or services desired. Knowledge of NYISO's Interconnection Planning processes desired.Knowledge of Salesforce CRM platform desired.Ability to work independently, while being part of a vibrant team dynamic in a matrix environment.Passion for problem solving and working withing a fast paced and solution driven environment.Prior leadership experience is a plus but not required.
CERTIFICATES, LICENSES, REGISTRATIONS
Technical, Business Process or Customer Service-related certificates are a plus but not required.
ADDITIONAL REQUIREMENTS
Strong oral and written communication skills; Strong interpersonal and leadership skills; PC proficiency; Sound business acumen; Able to effectively interface with all levels of internal and external customers; Ability to perform in a team environment.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. This position may require work on nights, weekends, or holidays.
The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
#LI-Hybrid
Salary Range
$76,200-$127,200 USD