IXL Learning
Customer Support Analyst
IXL Learning, Raleigh, North Carolina, United States, 27601
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team for our IXL product. As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.
In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, school administrators, and corporate trainers). You will also work closely with the account management, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services.
This position is for a full-time junior level Customer Support Analyst to help support our growing number of customers.
This is a full-time position in our Raleigh, NC office.#LI-TL2WHAT YOU'LL BE DOING
Develop and maintain a high level of product expertiseUse your product expertise to identify customer needs and help customers with best practice use of IXL's softwareOffer ongoing support to customers via chat, phone, and email to ensure their success with our productsTroubleshoot issues and provide expert solutions and workaroundsAnalyze and replicate software issues and create bug reports in JIRA to ensure resolutionCreate and maintain product documentation for internal teams and customersGather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholdersWHAT WE'RE LOOKING FORBA/BS degree required1+ years of customer service or teaching experience preferredStrong written and oral communication skillsExceptional critical thinking, research, and problem-solving skillsAbility to prioritize tasks and work efficientlyEnergetic, mature, positive person who works well independently and with a teamDetail-oriented and exceptionally organizedQuick learner who demonstrates initiativeInterest in K-12 education! Classroom/teaching experience is a plusABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, school administrators, and corporate trainers). You will also work closely with the account management, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services.
This position is for a full-time junior level Customer Support Analyst to help support our growing number of customers.
This is a full-time position in our Raleigh, NC office.#LI-TL2WHAT YOU'LL BE DOING
Develop and maintain a high level of product expertiseUse your product expertise to identify customer needs and help customers with best practice use of IXL's softwareOffer ongoing support to customers via chat, phone, and email to ensure their success with our productsTroubleshoot issues and provide expert solutions and workaroundsAnalyze and replicate software issues and create bug reports in JIRA to ensure resolutionCreate and maintain product documentation for internal teams and customersGather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholdersWHAT WE'RE LOOKING FORBA/BS degree required1+ years of customer service or teaching experience preferredStrong written and oral communication skillsExceptional critical thinking, research, and problem-solving skillsAbility to prioritize tasks and work efficientlyEnergetic, mature, positive person who works well independently and with a teamDetail-oriented and exceptionally organizedQuick learner who demonstrates initiativeInterest in K-12 education! Classroom/teaching experience is a plusABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.