Sectigo Limited
Customer Onboarding & Engagement Specialist
Sectigo Limited, Scottsdale, Arizona, us, 85261
Who We Are:
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
"When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind."
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values -
S upport,
E xcellence,
C ollaboration,
T eamwork,
I ntegrity,
G rowth and
O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.
What We Are Looking For:
We are looking for a talented Customer Onboarding & Engagement Specialist to join our Technical Support team. As a Customer Onboarding & Engagement Specialist, you will play a pivotal role in nurturing company-client relationships. As a connection between the business and its customers, a Customer Onboarding & Engagement Specialist enhances product value and reduces churn. A Customer Onboarding & Engagement Specialist is proactive and aims to prevent customer issues, all while ensuring a first-class experience. They have a main goal of empowering our customers, driving success, and always looking to understand our customers with intellectual curiosity.
What You'll Be Doing:Learning and becoming an expert on the SiteLock product.Initiating onboarding via calls and live chats to welcome customers.Collaborates closely with both the sales and support teams to ensure a seamless experience for the customer.Acting as the primary point of contact for any product related issues during the onboarding stage.Collecting and validating cPanel access for product configurations.Creating Support setup cases for configurations.Assisting Support if any disruption happens to communicate with the customer.Schedule and conduct a walkthrough of the customers dashboard driving its core use and value drivers.Ensuring continuous customer satisfaction.Bridge the gap between sales and customer support, ensuring seamless communication.Follows up on requests submitted through dashboard or email.Builds customer loyalty and engagement with two-way communication that is personalized and solution oriented.Addresses and resolves customer issues effectively and efficiently.Other duties as assigned and related to the nature of this role and company initiatives.This individual will report to our Manager, Customer Success as an individual contributor.
Requirements:
Education
High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred.Experience
3+ years of customer onboarding or engagement experience.Talents and Desired Qualifications:
Strong communication and organization skills, with attention to detail and must be able to multi-task.Superior customer service and phone mannerism is required to handle support of Sectigo's customer base.Knowledge of corporate environment.Knowledge of Sectigo products and services, including policies and procedures.Computer literacy skills must include the use of e-mail, databases, and word processing applications.Excellent interpersonal and organizational skills.Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.Excellent verbal and written communication skills.Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
"When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind."
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values -
S upport,
E xcellence,
C ollaboration,
T eamwork,
I ntegrity,
G rowth and
O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.
What We Are Looking For:
We are looking for a talented Customer Onboarding & Engagement Specialist to join our Technical Support team. As a Customer Onboarding & Engagement Specialist, you will play a pivotal role in nurturing company-client relationships. As a connection between the business and its customers, a Customer Onboarding & Engagement Specialist enhances product value and reduces churn. A Customer Onboarding & Engagement Specialist is proactive and aims to prevent customer issues, all while ensuring a first-class experience. They have a main goal of empowering our customers, driving success, and always looking to understand our customers with intellectual curiosity.
What You'll Be Doing:Learning and becoming an expert on the SiteLock product.Initiating onboarding via calls and live chats to welcome customers.Collaborates closely with both the sales and support teams to ensure a seamless experience for the customer.Acting as the primary point of contact for any product related issues during the onboarding stage.Collecting and validating cPanel access for product configurations.Creating Support setup cases for configurations.Assisting Support if any disruption happens to communicate with the customer.Schedule and conduct a walkthrough of the customers dashboard driving its core use and value drivers.Ensuring continuous customer satisfaction.Bridge the gap between sales and customer support, ensuring seamless communication.Follows up on requests submitted through dashboard or email.Builds customer loyalty and engagement with two-way communication that is personalized and solution oriented.Addresses and resolves customer issues effectively and efficiently.Other duties as assigned and related to the nature of this role and company initiatives.This individual will report to our Manager, Customer Success as an individual contributor.
Requirements:
Education
High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred.Experience
3+ years of customer onboarding or engagement experience.Talents and Desired Qualifications:
Strong communication and organization skills, with attention to detail and must be able to multi-task.Superior customer service and phone mannerism is required to handle support of Sectigo's customer base.Knowledge of corporate environment.Knowledge of Sectigo products and services, including policies and procedures.Computer literacy skills must include the use of e-mail, databases, and word processing applications.Excellent interpersonal and organizational skills.Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.Excellent verbal and written communication skills.Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.