NXP Semiconductors N.V.
IT Desktop Support Specialist
NXP Semiconductors N.V., Austin, Texas, us, 78716
We are looking for an experienced IT Desktop Support Specialist to join our team and provide dedicated on-site support. The ideal candidate will be responsible for PC lifecycle management, user support, and collaboration with other IT team members to address more complex issues. This role requires a strong background in managing Windows-based systems and excellent customer service skills. The candidate should be highly organized, technically proficient, and comfortable working exclusively on-site.
This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates or anyone without On-Site IT Desktop Support experience.
Key Responsibilities
Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.Required Experience & Skills
Minimum of 3 years of experience as an IT Desktop Support Specialist.Advanced knowledge of Microsoft Office 365.Desired experience with macOS and Linux environments.Advanced expertise in:
Imaging, upgrading, troubleshooting, and repairing Windows-based computers.Windows operating systems and related applications.Authentication services and IT management systems (e.g., ServiceNow).
General knowledge of:
Datacenters and telecommunication infrastructure.Fixed telephony systems.Network infrastructure and basic networking concepts.
Additional Information
This position is 100% on-site and not remote or hybrid.
The role focuses on in-person support and does not involve remote help desk or phone-based customer service.Key Attributes
Strong problem-solving and diagnostic skills.Excellent communication and interpersonal skills.Ability to manage tasks efficiently and maintain high standards of customer satisfaction.Detail-oriented with strong organizational skills to manage asset tracking and inventory management.
This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.
This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates.
More information about NXP in the United States...
NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.
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This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates or anyone without On-Site IT Desktop Support experience.
Key Responsibilities
Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.Required Experience & Skills
Minimum of 3 years of experience as an IT Desktop Support Specialist.Advanced knowledge of Microsoft Office 365.Desired experience with macOS and Linux environments.Advanced expertise in:
Imaging, upgrading, troubleshooting, and repairing Windows-based computers.Windows operating systems and related applications.Authentication services and IT management systems (e.g., ServiceNow).
General knowledge of:
Datacenters and telecommunication infrastructure.Fixed telephony systems.Network infrastructure and basic networking concepts.
Additional Information
This position is 100% on-site and not remote or hybrid.
The role focuses on in-person support and does not involve remote help desk or phone-based customer service.Key Attributes
Strong problem-solving and diagnostic skills.Excellent communication and interpersonal skills.Ability to manage tasks efficiently and maintain high standards of customer satisfaction.Detail-oriented with strong organizational skills to manage asset tracking and inventory management.
This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.
This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates.
More information about NXP in the United States...
NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.
#LI-97b2