Synergy Equipment
Service Manager - Lakeland, FL
Synergy Equipment, Lakeland, Florida, United States, 33809
The Service Manager works closely with the Branch Manager to build a profitable branch location and leads their team of service and field technicians providing excellent customer service, maintenance, and repair to our client's equipment. The Service Manager has a direct hand in hiring, developing, and training their team of technicians. They are accountable for the department's overall budget and profit and loss.
Essential Functions
Management & supervision of Service Department personnelCommunicate with customers to schedule and dispatch field service techniciansSupervise the opening and closing of work orders for control of each shop and field jobMaintain and monitor detailed records of time and performance of Service employeesMonitor and schedule preventative maintenance of rental equipmentOrder and maintain inventory of shop tools and suppliesRecruit, interview and hire qualified service department personnelAct as site safety supervisor in conjunction with Branch ManagerMonitor service technician training and schedule on and off-site training as requiredEnsure that all customer satisfaction needs are met in accordance with company policyStay current on product improvement programs from manufacturersReport shop goals, objectives and achievements to District Service ManagerTrack department profitability and technician efficiencyEnsure technicians operating according to safety policies and proceduresReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Education and Experience
High School Diploma2-year certificate from technical school or 5 years of related service management experience in heavy equipment industryPC proficiency required, particularly in MS Office applicationsExtensive Equipment (OEM product) and maintenance knowledgeValid Driver's LicenseStrong organizational skillsExcellent Customer Service skillsMilitary service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities
Manage a team of service and field techniciansWork Environment
Environment is consistent with that of heavy equipment outdoor yard and repair shopService office settingTravel RequiredOccasional field location visits and overnight staysPhysical Demands
Prolonged periods of sitting at a desk and working on a computer and phone3Occasionally lift up to 75 lbs.Must be physically able to bend, squat, crouch, and reach
Other Duties
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for bonus opportunities.
At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.
By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.
Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Essential Functions
Management & supervision of Service Department personnelCommunicate with customers to schedule and dispatch field service techniciansSupervise the opening and closing of work orders for control of each shop and field jobMaintain and monitor detailed records of time and performance of Service employeesMonitor and schedule preventative maintenance of rental equipmentOrder and maintain inventory of shop tools and suppliesRecruit, interview and hire qualified service department personnelAct as site safety supervisor in conjunction with Branch ManagerMonitor service technician training and schedule on and off-site training as requiredEnsure that all customer satisfaction needs are met in accordance with company policyStay current on product improvement programs from manufacturersReport shop goals, objectives and achievements to District Service ManagerTrack department profitability and technician efficiencyEnsure technicians operating according to safety policies and proceduresReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Education and Experience
High School Diploma2-year certificate from technical school or 5 years of related service management experience in heavy equipment industryPC proficiency required, particularly in MS Office applicationsExtensive Equipment (OEM product) and maintenance knowledgeValid Driver's LicenseStrong organizational skillsExcellent Customer Service skillsMilitary service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities
Manage a team of service and field techniciansWork Environment
Environment is consistent with that of heavy equipment outdoor yard and repair shopService office settingTravel RequiredOccasional field location visits and overnight staysPhysical Demands
Prolonged periods of sitting at a desk and working on a computer and phone3Occasionally lift up to 75 lbs.Must be physically able to bend, squat, crouch, and reach
Other Duties
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for bonus opportunities.
At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.
By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.
Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.