AgreeYa Solutions
NOC Analyst I
AgreeYa Solutions, Charlotte, North Carolina, United States, 28245
Job Title:
NOC Tech 1Work Location:
Charlotte, NCDuration:
6 Months contract to hireHybrid Schedule:
Schedule will be based on Business Needs, need to be flexible and available for A,B and C shift.
Job SummaryThe NOC Analyst I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the SEGRA Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all Segra core, distribution, and carrier last mile and customer premise voice and data installations across Segra's network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations.
Duties & Responsibilities:20%Communicates daily with many departments within SEGRA, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.Coordinate network activities related to change management events to insure that schedules are appropriately planned to avoid customer service outagesStay up to date on organizational SOPsPerform other duties assigned by NOC Management team80% Monitor, manage and maintain all edge network devices, performance, and quality across the Segra network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).Perform Event Management and Incident Management in accordance with established process and procedural guidelines.Create and triage trouble tickets, including remote testingMonitor and ticket all alarm events while maintaining a high level of accuracyTroubleshoot and repair Segra voice implementations, TDM, Converged, VOIP, SIP and QoSCreate and triage trouble tickets, including remote testingUpdates assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives
Experience:Minimum of 1-2 years of experience working in a network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Key Competencies:
Ability to resolve Tier 1 network incident quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.Working knowledge of the following technology: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-EthernetNetwork design, Routing, DNS, IP SubnettingTCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)Proxy Server and FirewallsQ-in-Q / s-tag / c-tagRouting protocols and technologiesvoice implementations, TDM, Converged, VOIP, SIP and QoSAdditional Information/Requirements:Schedule will be based on Business Needs and candidates will need to be flexible and available for A,B and C shift. I cannot confirm what shift it will be at this moment. Need to be available for all shifts.
QualificationsEducation:High School Diploma or equivalent required.Associate's Degree or Bachelor's Degree preferred but not required.Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
NOC Tech 1Work Location:
Charlotte, NCDuration:
6 Months contract to hireHybrid Schedule:
Schedule will be based on Business Needs, need to be flexible and available for A,B and C shift.
Job SummaryThe NOC Analyst I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the SEGRA Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all Segra core, distribution, and carrier last mile and customer premise voice and data installations across Segra's network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations.
Duties & Responsibilities:20%Communicates daily with many departments within SEGRA, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.Coordinate network activities related to change management events to insure that schedules are appropriately planned to avoid customer service outagesStay up to date on organizational SOPsPerform other duties assigned by NOC Management team80% Monitor, manage and maintain all edge network devices, performance, and quality across the Segra network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).Perform Event Management and Incident Management in accordance with established process and procedural guidelines.Create and triage trouble tickets, including remote testingMonitor and ticket all alarm events while maintaining a high level of accuracyTroubleshoot and repair Segra voice implementations, TDM, Converged, VOIP, SIP and QoSCreate and triage trouble tickets, including remote testingUpdates assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives
Experience:Minimum of 1-2 years of experience working in a network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Key Competencies:
Ability to resolve Tier 1 network incident quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.Working knowledge of the following technology: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-EthernetNetwork design, Routing, DNS, IP SubnettingTCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)Proxy Server and FirewallsQ-in-Q / s-tag / c-tagRouting protocols and technologiesvoice implementations, TDM, Converged, VOIP, SIP and QoSAdditional Information/Requirements:Schedule will be based on Business Needs and candidates will need to be flexible and available for A,B and C shift. I cannot confirm what shift it will be at this moment. Need to be available for all shifts.
QualificationsEducation:High School Diploma or equivalent required.Associate's Degree or Bachelor's Degree preferred but not required.Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)