Innovative Therapy Concepts
Northside Gwinnett Outpatient Center Administrative Assistant
Innovative Therapy Concepts, Lawrenceville, Georgia, United States, 30243
Overview
Position: Northside Gwinnett Outpatient Center Administrative Assistant
Location: Lawrenceville, Georgia
Experience: Customer Service and Administrative Assistant experience is preferred
Employment Type: Full Time/40 hours per week
Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs: cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.
What We Offer:Excellent benefits package, including 401k with company match - Vested from day oneWellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K's/Fun Runs/Mud Runs/Triathlons/etc.)Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.We Are Seeking:
Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced teamCandidate with a strong emphasis on customer service and attention to detailResponsible individual with a solid work ethicExcellent communication and people skillsResponsibilities
Responsibilities
Treats patient with kindness and professionalismAnswer phones and returns messages in a timely mannerCheck in patients verifying their information to ensure therapist is notified quickly to maintain therapist's schedule as well as patient's scheduleAppropriately schedules patients with varying diagnoses according to patient's orders.Displays team mindset and works with team to ensure all tasks are completed by the end of the dayInterviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.If required, contacts referring physician office to confirm patient's order information and obtaining physician's office notes for the patient if necessary for treatment.Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.Must adhere to departmental Uniform / Dress Code policy.Is willing and able to orient/train new hires to the department if need be.Complies with all established hospital and departmental policies and procedures.All other duties as assigned.
Qualifications
Qualifications/Core Competencies:
Adaptabilityadapts to changes in the work environmentmanages competing demandsaccepts criticism and feedbackchanges approach or method to best fit the situationBusiness Ethics and Complianceupholds organizational valuesperforms duties in an ethical mannerunderstands and respect patient's and customers' rightsadheres to rules regulations and policiesoperates within scope of positionCustomer Servicedisplays courtesy and sensitivitymanages difficult or emotional customer situationsmeets commitmentsresponds promptly to customer needssolicits customer feedback to improve serviceDependability
responds to requests for service and assistancefollows instructions, responds to management direction
takes responsibility for own actionscommits to doing the best job possiblekeeps commitmentsmeets attendance and punctuality guidelinesSafety and Securityobserves safety and security proceduresdetermines appropriate action beyond guidelinesuses equipment and materials properlyreports potential unsafe conditionsAge-Specific Caredemonstrates knowledge of growth and developmentconducts age appropriate assessmentprovides age appropriate careuses appropriate communication techniqueInitiativevolunteers readilyundertakes self-development activitiesseeks increased responsibilitiestakes independent actions and calculated riskslooks for and takes advantage of opportunitiesasks for help when neededPerformance Improvementparticipates in performance improvement effortsstrives to increase personal productivitydevelops efficient work methodsseeks ways to improve systems and servicesfocuses on achieving patient satisfactionJob Knowledgedemonstrates technical skills and knowledgeexhibits ability to learn and apply new skillskeeps skills and knowledge currentacts as resource in area of specialtyJudgmentdisplays willingness to make decisionsexhibits sound and accurate judgmentsupports and explains reasoning for decisionsincludes appropriate people in decision making processmakes timely decisionsInteraction with Patients and Other Customerslistens and responds to patient needsrespects patients' confidentiality and privacytreats patients and families with compassionadapts communication to meet patient needssupports social, spiritual and cultural needsmanages difficult or emotional patient situationsPlanning and Organizationprioritizes and plans work activitiesuses time efficientlyplans for additional resourcesintegrates changes smoothlysets goals and objectivesworks in an organized mannerTeamwork
balances team and individual responsibilitiesexhibits objectivity and openness to others' views
gives and welcomes feedbackcontributes to building a positive team spiritputs success of team above own interestsMedical Equipment Useunderstands equipment operationdemonstrates technical skill in using equipmentmaintains equipment in working ordertroubleshoots equipment problemsDocumentationdocuments required informationuses correct terminologyconforms to required style and format
Technical Competencies:
Use of intranet, Microsoft Office, Current EMR, MD NetLearning.Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.Management Rights:
Nothing in this position description restricts management's rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.
KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
High school diploma or equivalent.Excellent communication and strong customer service skillsWorking knowledge and ability to perform accurately and efficiently on computerTyping skills of 40 wpmKNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare settingMATHEMATICAL SKILLS
Basic mathematical skills
REASONING ABILITY
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
TRAINING REQUIREMENTS
Ability to successfully complete and pass the appropriate revenue cycle training classes and computer-based learning modules.The multiple day training course is for the following staff:
New hires, full, part time, and PRN.Transfers, full, part time, and PRN (if the employee has not already taken the courses).
Each course has a passing grade of 90% or above.New Hire and Transfers who do not initially pass any of the courses will be offered another chance to either retake the course or retake the test within their initial 90-day probationary period.
Each new employee to the department will have a 90-day probationary period with monthly one-on-one discussions with the supervisor to discuss progress and gauge the employee's individual productivity toward the requirements.SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS
Demonstrates professionalismPractices respectful and effective communicationAnticipates and responds promptly to needs and requests of othersTakes ownership and accountability for actions and behaviors in the workplaceDemonstrates care and compassion for othersDemonstrates commitment to co-workers
Position: Northside Gwinnett Outpatient Center Administrative Assistant
Location: Lawrenceville, Georgia
Experience: Customer Service and Administrative Assistant experience is preferred
Employment Type: Full Time/40 hours per week
Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs: cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.
What We Offer:Excellent benefits package, including 401k with company match - Vested from day oneWellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K's/Fun Runs/Mud Runs/Triathlons/etc.)Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.We Are Seeking:
Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced teamCandidate with a strong emphasis on customer service and attention to detailResponsible individual with a solid work ethicExcellent communication and people skillsResponsibilities
Responsibilities
Treats patient with kindness and professionalismAnswer phones and returns messages in a timely mannerCheck in patients verifying their information to ensure therapist is notified quickly to maintain therapist's schedule as well as patient's scheduleAppropriately schedules patients with varying diagnoses according to patient's orders.Displays team mindset and works with team to ensure all tasks are completed by the end of the dayInterviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.If required, contacts referring physician office to confirm patient's order information and obtaining physician's office notes for the patient if necessary for treatment.Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.Must adhere to departmental Uniform / Dress Code policy.Is willing and able to orient/train new hires to the department if need be.Complies with all established hospital and departmental policies and procedures.All other duties as assigned.
Qualifications
Qualifications/Core Competencies:
Adaptabilityadapts to changes in the work environmentmanages competing demandsaccepts criticism and feedbackchanges approach or method to best fit the situationBusiness Ethics and Complianceupholds organizational valuesperforms duties in an ethical mannerunderstands and respect patient's and customers' rightsadheres to rules regulations and policiesoperates within scope of positionCustomer Servicedisplays courtesy and sensitivitymanages difficult or emotional customer situationsmeets commitmentsresponds promptly to customer needssolicits customer feedback to improve serviceDependability
responds to requests for service and assistancefollows instructions, responds to management direction
takes responsibility for own actionscommits to doing the best job possiblekeeps commitmentsmeets attendance and punctuality guidelinesSafety and Securityobserves safety and security proceduresdetermines appropriate action beyond guidelinesuses equipment and materials properlyreports potential unsafe conditionsAge-Specific Caredemonstrates knowledge of growth and developmentconducts age appropriate assessmentprovides age appropriate careuses appropriate communication techniqueInitiativevolunteers readilyundertakes self-development activitiesseeks increased responsibilitiestakes independent actions and calculated riskslooks for and takes advantage of opportunitiesasks for help when neededPerformance Improvementparticipates in performance improvement effortsstrives to increase personal productivitydevelops efficient work methodsseeks ways to improve systems and servicesfocuses on achieving patient satisfactionJob Knowledgedemonstrates technical skills and knowledgeexhibits ability to learn and apply new skillskeeps skills and knowledge currentacts as resource in area of specialtyJudgmentdisplays willingness to make decisionsexhibits sound and accurate judgmentsupports and explains reasoning for decisionsincludes appropriate people in decision making processmakes timely decisionsInteraction with Patients and Other Customerslistens and responds to patient needsrespects patients' confidentiality and privacytreats patients and families with compassionadapts communication to meet patient needssupports social, spiritual and cultural needsmanages difficult or emotional patient situationsPlanning and Organizationprioritizes and plans work activitiesuses time efficientlyplans for additional resourcesintegrates changes smoothlysets goals and objectivesworks in an organized mannerTeamwork
balances team and individual responsibilitiesexhibits objectivity and openness to others' views
gives and welcomes feedbackcontributes to building a positive team spiritputs success of team above own interestsMedical Equipment Useunderstands equipment operationdemonstrates technical skill in using equipmentmaintains equipment in working ordertroubleshoots equipment problemsDocumentationdocuments required informationuses correct terminologyconforms to required style and format
Technical Competencies:
Use of intranet, Microsoft Office, Current EMR, MD NetLearning.Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.Management Rights:
Nothing in this position description restricts management's rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.
KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
High school diploma or equivalent.Excellent communication and strong customer service skillsWorking knowledge and ability to perform accurately and efficiently on computerTyping skills of 40 wpmKNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare settingMATHEMATICAL SKILLS
Basic mathematical skills
REASONING ABILITY
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
TRAINING REQUIREMENTS
Ability to successfully complete and pass the appropriate revenue cycle training classes and computer-based learning modules.The multiple day training course is for the following staff:
New hires, full, part time, and PRN.Transfers, full, part time, and PRN (if the employee has not already taken the courses).
Each course has a passing grade of 90% or above.New Hire and Transfers who do not initially pass any of the courses will be offered another chance to either retake the course or retake the test within their initial 90-day probationary period.
Each new employee to the department will have a 90-day probationary period with monthly one-on-one discussions with the supervisor to discuss progress and gauge the employee's individual productivity toward the requirements.SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS
Demonstrates professionalismPractices respectful and effective communicationAnticipates and responds promptly to needs and requests of othersTakes ownership and accountability for actions and behaviors in the workplaceDemonstrates care and compassion for othersDemonstrates commitment to co-workers