Data Scientist

• Provides subject matter expertise in testing bots using Kore.ai across domains (voice, web agent assist).• Expertise in testing for bots across chat, voice and agent assist.• Expertise in troubleshooting Kore.ai errors.• Expertise in verifying business requirements • Ability to lead technical testing sessions with cross-functional teams (developers, UX designers, data analysts, product owners)• Willingness to provide guidance and support as testers, data scientists, ux designers are learning this new way of working.• Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.• Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.• Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.• Participates in design, code, and test inspections throughout the life cycle to identify issues. • Explains technical considerations at related meetings, including those with internal departments.• Writes and elevates code using Vanguard's SDLC tools and process.• Consults on implementation of knowledge and call summarization features, inclusive of Gen AI• Support during production incidents involving the Kore platform and features running on the platform• Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.• Other duties as agreed to by both parties• Will work in high traffic / real-time Enterprise apps• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems• Will gain experience in scaling applications and database infrastructure• Able to lead the team from technical, managerial leadership perspective• Inspire & motivate team-mates and be a cross-functional go-to-person• Implementing proofs of concept, prototypes and production-grade software

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.