iSoftTek Solutions Inc
Kore.ai Business Analyst
iSoftTek Solutions Inc, Malvern, Pennsylvania, United States, 19355
Kore.ai Business Analyst
Location:
Malvern, PA (hybrid - 3 days/week from office)
Duration:
06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical backgroundMust Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI PlatformsMust Have: Technical background with a good understanding of cloud software development in Agile Scrums.Must Have: Experience in working across the time zonesMust Have: Ability to articulate functional requirements, using technology terms, to development teamsMust Have: Very good documentation and presentation skills
Location:
Malvern, PA (hybrid - 3 days/week from office)
Duration:
06-12 monts
Yrs of experience: 8+ Years
Job Description:
As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers.
Qualifications:
Minimum of 5 years of Business Analyst experience, with a technical backgroundMust Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI PlatformsMust Have: Technical background with a good understanding of cloud software development in Agile Scrums.Must Have: Experience in working across the time zonesMust Have: Ability to articulate functional requirements, using technology terms, to development teamsMust Have: Very good documentation and presentation skills