Diverse Lynx
Principal Conversational Designer
Diverse Lynx, Charlotte, North Carolina, United States, 28245
Role name:
Designer
Role Description:
• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with• personality, character and human user interactions.• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.• Creative thinking of user's conversational journey with a bot.• Thinking of different ways in which a user can speak with a Human or Bot agent.• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.• Develops mockups, flows, redlining and other creative prototyping related items.• Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries• via multiple channels & touchpoints
Competencies:
Digital : Artificial Intelligence(AI), Digital : Chatbots / Conversational Agents
Experience (Years):
10 & Above
Essential Skills:
Excellent communication and writing skills.• Exceptional creative thinking, writing and persona building skills• 8+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, inContent development roles.• Innovative thinker with the ability to come up with creative solutions.• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to• internal resources and external vendorsIntroduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills• Familiarity with chatbots, voice enabled devices, or other conversational channels.• Ability to understand and write JavaScript.• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.• Storyteller and editorial mindset with an ability to predict audience preferences
Desirable Skills:
Excellent communication and writing skills.• Exceptional creative thinking, writing and persona building skills• 8+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, inContent development roles.• Innovative thinker with the ability to come up with creative solutions.• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to• internal resources and external vendorsIntroduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills• Familiarity with chatbots, voice enabled devices, or other conversational channels.• Ability to understand and write JavaScript.• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.• Storyteller and editorial mindset with an ability to predict audience preferences
Country:
United StatesKeywords:
Kore.Ai, Conversational AI, Chatbot, VoiceBot, Python, Java, JavaScript
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Designer
Role Description:
• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with• personality, character and human user interactions.• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.• Creative thinking of user's conversational journey with a bot.• Thinking of different ways in which a user can speak with a Human or Bot agent.• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.• Develops mockups, flows, redlining and other creative prototyping related items.• Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries• via multiple channels & touchpoints
Competencies:
Digital : Artificial Intelligence(AI), Digital : Chatbots / Conversational Agents
Experience (Years):
10 & Above
Essential Skills:
Excellent communication and writing skills.• Exceptional creative thinking, writing and persona building skills• 8+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, inContent development roles.• Innovative thinker with the ability to come up with creative solutions.• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to• internal resources and external vendorsIntroduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills• Familiarity with chatbots, voice enabled devices, or other conversational channels.• Ability to understand and write JavaScript.• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.• Storyteller and editorial mindset with an ability to predict audience preferences
Desirable Skills:
Excellent communication and writing skills.• Exceptional creative thinking, writing and persona building skills• 8+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, inContent development roles.• Innovative thinker with the ability to come up with creative solutions.• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to• internal resources and external vendorsIntroduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills• Familiarity with chatbots, voice enabled devices, or other conversational channels.• Ability to understand and write JavaScript.• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.• Storyteller and editorial mindset with an ability to predict audience preferences
Country:
United StatesKeywords:
Kore.Ai, Conversational AI, Chatbot, VoiceBot, Python, Java, JavaScript
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.