Senior Conversation AI Engineer

Job Title

:

Senior Conversation AI EngineerJob ID: 2022-11843

Job Location: Remote (CST/EST only)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Candidate Constraints:

Duration:Long Term

# of Layers:0

Work Eligibility:US Permanent Eligibility to Work Required

Key Technology:

conversation design, AI design, Kore.AI, BotMock, JavaScript

Job Responsibilities:

Design high impact conversational experiences for Service Desk customers that span devices, channels, and modalities

Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams

Identify new conversational patterns and maintain documentation for future application

Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards

Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition

Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs

Collaborate with developers and tech partners to ensure designs are correctly translated into build

Skills and Experience Required:

Deep understanding in design thinking methodologies and practices

Deep understanding & application of Conversation Design best practices

Proficient understanding of AI design & Natural Language Processing

Effective time-management and cross-collaboration skills

Experience using conversation design tools like BotMock, BotSociety, or Voiceflow, or experience using virtual assistant platforms like Kore.AI, or DialogFlow

4-6 years’ experience in Java Script

3-5 years diverse experience working in the Conversation Design, User Experience Design, or Content Strategy

Desired:

Experience creating conversational experiences in the realm of Service Desk and Health care

Familiarity with Jira and Agile development processes

#J-18808-Ljbffr