Norm Reeves Auto Group
Business Development Center Lead
Norm Reeves Auto Group, Irving, Texas, United States, 75084
Location:
Irving, TX (On site) |
Type:
Full Time
The BDC Manager is responsible for overseeing the operations of the Business Development Center, ensuring effective communication and coordination between sales, service, and customer support teams. The manager will develop and implement strategies to enhance customer engagement, increase sales leads, and improve overall customer satisfaction.
We're looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
Must have full availability including Friday's and Saturday's. Hours are 8:30 AM - 5:00 PM and 11:30 AM - 8:00 PM.
What You'll Do:Recruit, train, and supervise BDC staff.Set performance goals and conduct regular evaluations.Foster a positive team environment that encourages collaboration and high performance.Develop and implement strategies for generating sales leads through various channels, including phone calls, emails, and online inquiries.Monitor lead flow and conversion rates, adjusting strategies as necessary.Enhance customer experience through effective communication and follow-up processes.Address customer inquiries and concerns promptly and professionally.Work closely with sales and service departments to ensure seamless communication and operations.Coordinate with marketing to develop campaigns aimed at lead generation and customer retention.Analyze metrics related to lead generation, sales conversions, and customer satisfaction.Prepare reports and present findings to upper management, providing insights and recommendations for improvement.Conduct ongoing training sessions for BDC staff on product knowledge, sales techniques, and customer service best practices.Stay updated on industry trends and technologies to keep the team informed.Establish and enforce policies and procedures for the BDC operations.Ensure compliance with company standards and regulatory requirements.What You'll Need:
Previous experience in a BDC position preferred.A valid driver's license and acceptable driving recordWhat We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.Enjoy Complimentary Group Life Insurance for Added Peace of Mind.Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Irving, TX (On site) |
Type:
Full Time
The BDC Manager is responsible for overseeing the operations of the Business Development Center, ensuring effective communication and coordination between sales, service, and customer support teams. The manager will develop and implement strategies to enhance customer engagement, increase sales leads, and improve overall customer satisfaction.
We're looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
Must have full availability including Friday's and Saturday's. Hours are 8:30 AM - 5:00 PM and 11:30 AM - 8:00 PM.
What You'll Do:Recruit, train, and supervise BDC staff.Set performance goals and conduct regular evaluations.Foster a positive team environment that encourages collaboration and high performance.Develop and implement strategies for generating sales leads through various channels, including phone calls, emails, and online inquiries.Monitor lead flow and conversion rates, adjusting strategies as necessary.Enhance customer experience through effective communication and follow-up processes.Address customer inquiries and concerns promptly and professionally.Work closely with sales and service departments to ensure seamless communication and operations.Coordinate with marketing to develop campaigns aimed at lead generation and customer retention.Analyze metrics related to lead generation, sales conversions, and customer satisfaction.Prepare reports and present findings to upper management, providing insights and recommendations for improvement.Conduct ongoing training sessions for BDC staff on product knowledge, sales techniques, and customer service best practices.Stay updated on industry trends and technologies to keep the team informed.Establish and enforce policies and procedures for the BDC operations.Ensure compliance with company standards and regulatory requirements.What You'll Need:
Previous experience in a BDC position preferred.A valid driver's license and acceptable driving recordWhat We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.Enjoy Complimentary Group Life Insurance for Added Peace of Mind.Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.