TRG
Application Support Specialist
TRG, Waterford, Michigan, United States, 48329
RESPONSIBILITIESRespond to and resolve technological issues for court staff (including judges and judicial staff)Learn the MiFILE application and other Court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systemsInterface with County IT team on incidents and problems that need higher level technical support
REQUIREMENTS
3-5 years experience with application support of user communitiesExcel at customer service and dealing with the end usersGood experience with setting up and troubleshooting A/V equipmentProven ability to learn new applications with a preference of document management and workflow
WORK ENVIRONMENT
Position will be on-site 5 days a week at the District Court in Rochester Hills, as the primary function of the role is to support District Courts staff with their technology needs while Court is in sessionBackground check is required
REQUIREMENTS
3-5 years experience with application support of user communitiesExcel at customer service and dealing with the end usersGood experience with setting up and troubleshooting A/V equipmentProven ability to learn new applications with a preference of document management and workflow
WORK ENVIRONMENT
Position will be on-site 5 days a week at the District Court in Rochester Hills, as the primary function of the role is to support District Courts staff with their technology needs while Court is in sessionBackground check is required