AIR Communities
Resident Relations Specialist- Palazzo East
AIR Communities, Los Angeles, California, United States, 90079
Company Description
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of
Resident Relations Specialist
will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.
If you are an
ambitious, problem-solving customer service and sales professional,
who rises to a challenge and takes pride in providing great experience to
consistently exceed your goals , we want you on our team!
What We Offer
AIR offers attractive compensation packages that reward performance including:Expected base pay rate of $20.50 to $23.50 an hour + Monthly Renewal Commissions.
You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Anticipated combined compensation between $65,000-$82,000Possible opportunity for
extended time-off with benefits
during slower parts of the year.25% Rent Discount
at any AIR community.
Option to live onsite with zero commute or at a nearby AIR community.
Where You Will Work
You will assist residents onsite at
Palazzo East Apartment Homes , our modern
698-unit
apartment community located blocks from The Grove Los Angeles!Check them out for yourself here:
https://www.palazzo-east.com/
The Location:
Luxury living in a premiere location just a three-minute drive to The Grove and walking distance to LA's best restaurants, bars, and attractions means you're in the center of all the excitement. Enjoy the convenience of the Park La Brea community in the Miracle Mile District of Los Angeles.
What You Will Do
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Support residents during the move-out process, which may include notice to vacate and resident transfers.Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violationsQualifications
Who You Are
Goal-Driven and Delight in going above and beyond to provide a great customer service experienceAdaptable to Fast Pace and Shifting PrioritiesNimble problem-solverCollaborative Team PlayerWhat You Have
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.A reliable mode of transportation.Flexible schedule with availability to work during our office hours. Typical schedule will be
Monday-Thursday & Saturday, 9:30am - 6:00pm
(hours may vary based on community and season and day off during the week could be any day Tues-Friday if a different day is preferred).Ability to read, write, and speak EnglishAdditional Information
Benefits
Paid time off including
vacation, sick time, and 11 holidays.Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discount
at any AIR community (a rental application is required, and certain exclusions apply).401(k) plan
with employer contribution.Paid parental leave
of up to 16 weeks.Tuition assistance program and up to
100% reimbursement
for job-related certifications and licenses.15 hours of
paid time annually for community service .Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, and
career growth .
Application Deadline:
The
initial deadline
for applications is
11/13/2024 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel
drug screening that
excludes marijuana testing, employment verification & criminal background check.
AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Videos To Watchhttps://youtu.be/-tnReuOmusw
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.
Job Description
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of
Resident Relations Specialist
will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.
If you are an
ambitious, problem-solving customer service and sales professional,
who rises to a challenge and takes pride in providing great experience to
consistently exceed your goals , we want you on our team!
What We Offer
AIR offers attractive compensation packages that reward performance including:Expected base pay rate of $20.50 to $23.50 an hour + Monthly Renewal Commissions.
You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Anticipated combined compensation between $65,000-$82,000Possible opportunity for
extended time-off with benefits
during slower parts of the year.25% Rent Discount
at any AIR community.
Option to live onsite with zero commute or at a nearby AIR community.
Where You Will Work
You will assist residents onsite at
Palazzo East Apartment Homes , our modern
698-unit
apartment community located blocks from The Grove Los Angeles!Check them out for yourself here:
https://www.palazzo-east.com/
The Location:
Luxury living in a premiere location just a three-minute drive to The Grove and walking distance to LA's best restaurants, bars, and attractions means you're in the center of all the excitement. Enjoy the convenience of the Park La Brea community in the Miracle Mile District of Los Angeles.
What You Will Do
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Support residents during the move-out process, which may include notice to vacate and resident transfers.Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violationsQualifications
Who You Are
Goal-Driven and Delight in going above and beyond to provide a great customer service experienceAdaptable to Fast Pace and Shifting PrioritiesNimble problem-solverCollaborative Team PlayerWhat You Have
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.A reliable mode of transportation.Flexible schedule with availability to work during our office hours. Typical schedule will be
Monday-Thursday & Saturday, 9:30am - 6:00pm
(hours may vary based on community and season and day off during the week could be any day Tues-Friday if a different day is preferred).Ability to read, write, and speak EnglishAdditional Information
Benefits
Paid time off including
vacation, sick time, and 11 holidays.Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discount
at any AIR community (a rental application is required, and certain exclusions apply).401(k) plan
with employer contribution.Paid parental leave
of up to 16 weeks.Tuition assistance program and up to
100% reimbursement
for job-related certifications and licenses.15 hours of
paid time annually for community service .Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, and
career growth .
Application Deadline:
The
initial deadline
for applications is
11/13/2024 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel
drug screening that
excludes marijuana testing, employment verification & criminal background check.
AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Videos To Watchhttps://youtu.be/-tnReuOmusw