Technical and Spare Parts Specialist

KOMPAN US is looking for a Technical and Spare Parts Specialist to work with customers and sales representatives to process warranty and maintenance-related parts requests for KOMPAN’s playground and outdoor fitness equipment. The role will encompass identifying, ordering, and tracking parts orders while maintaining consistent communication with the requesting party. As a global leader with an organizational focus on people, passion, progress, and performance, our mission is to create happier and healthier communities by delivering the best in play and fitness solutions. We’re KOMPAN - let’s play Who We Are For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities. In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada. At KOMPAN, we take pride in our commitment to the global environment. We exceed sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green, or made green. What You’ll Do Assist customers and colleagues by answering incoming calls and emails to process quotes, claims, and orders for spare parts and warranties Receive, prioritize, track, and resolve requests from customers, sales representatives, and members of the installation team for parts requests Analyze technical documents and research historical installation information to determine warranty coverage for parts Utilize excellent customer service skills to respond to all requests and provide continuous communication in a timely manner Process quotes and create purchase orders for parts orders using Navision and CRM software programs, updating the requesting party with order confirmation and tracking information Collaborate with internal teams for warranty approvals and missing parts requests on active installations, while maintaining knowledge of warehouse inventory What You’ll Need High school or equivalent, with 3 years of customer-facing experience 1 years of experience preferred in technical processing / inventory control in the building materials or a construction-related industry Experience with Microsoft Office, Navision, and/or CRM preferred Excellent verbal and written communication skills, with the ability to adjust to changing priorities in a fast-paced environment Strong time-management and task prioritization capabilities High degree of integrity and professionalism Perks and Benefits · Comprehensive medical, vision, and dental plans · Employer-paid life and disability insurance · 401(k) retirement plan with company match · Competitive PTO and robust holiday schedule Not Sure if You Qualify? That’s ok If you’re interested in the role and believe you could be a good fit, we encourage you to apply KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.