Arrow International
Senior Technical Support Engineer
Arrow International, Cleveland, Ohio, us, 44101
Job Type
Full-time
Description
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
Primary Roles and Responsibilities
Administer gaming serversManage automation of software deployment to gaming serversSetup and administer SQL backupsTesting and deploying of operating system and software patchesMaintenance of documentation and training materialsAssist the technical assistance centerAdminister internal development and QA servers and equipmentTraining of manufacturing teams on installation processesRequirements
Experience and Education
Minimum of associate's degree in computer engineering and Networking or related trainingStrong knowledge and experience of Microsoft and Linux administrationExperience with Powershell scriptingExperience with ConnectWise Suite of toolsExperience with SSO integrations and other Security operationsStrong team-oriented interpersonal and communication skillsStrong analytical problem-solving skillsTime management and task prioritization skillsPreferred Experience
Experience with administering Microsoft SQL ServerComputer networking experienceConfluence and Jira suite of tools from AtlassianTeamViewerPHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.The noise level in the work environment is low.May be required to sit for long and/or extended periods of time.
Full-time
Description
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
Primary Roles and Responsibilities
Administer gaming serversManage automation of software deployment to gaming serversSetup and administer SQL backupsTesting and deploying of operating system and software patchesMaintenance of documentation and training materialsAssist the technical assistance centerAdminister internal development and QA servers and equipmentTraining of manufacturing teams on installation processesRequirements
Experience and Education
Minimum of associate's degree in computer engineering and Networking or related trainingStrong knowledge and experience of Microsoft and Linux administrationExperience with Powershell scriptingExperience with ConnectWise Suite of toolsExperience with SSO integrations and other Security operationsStrong team-oriented interpersonal and communication skillsStrong analytical problem-solving skillsTime management and task prioritization skillsPreferred Experience
Experience with administering Microsoft SQL ServerComputer networking experienceConfluence and Jira suite of tools from AtlassianTeamViewerPHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.The noise level in the work environment is low.May be required to sit for long and/or extended periods of time.