Account Manager

The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, Design, and Strategy to deliver transformational social-first work for our clients.We are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.RESPONSIBILITIESConsistently developing innovative and creative ideas and solutions for client campaignsBuilding client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectationsDeveloping a clear understanding of your clients’ brand(s), category and customersMonitoring and understanding your clients’ markets; be aware of market issues and competitive activityKeeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessaryAssisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the clientManage IRL and virtual event activationsDeveloping effective project plans and project specification documentsProducing accurate cost estimates, and ensuring they are signed off by the Account Director and the client before work proceedsEnsuring all billing is completed on timeEnsuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditureAssisting with the production of client reviews with senior clientsOverseeing and owning the overall quality of the final deliverables on projects that you manageEnsuring your Account Director and / or Creative Director signs off all briefs and attends important project meetingsMaintaining a central file of essential client informationRequirementsThis is a hybrid role, with 2 days per week in office required. You must reside in one of our US office locations: New York, Los Angeles, Chicago, or Miami3-4 years of account management or client-facing project management experienceMinimum of 1-2 years with a specific focus on working with social media influencers or managing social media campaignsA keen passion and knowledge of social media trends and how to build a community on socialExperience with clients in tech, electronics, telecom, or relatedBig agency background; worked with very large, complex clientsAble to effectively manage client relationships while delivering projects to the highest standard on time and budgetThe ability to analyze and problem-solve quickly and effectivelyAble to interact with people at all levels, demonstrating tact, diplomacy, discretion, and maturityMust have strong listening and writing skillsHave an understanding of social media and digital marking, and its impact on the brandExcellent organizational and time management skillsThe ability to work under pressure whilst keeping an eye for detailExcellent written and verbal communication skillsProficient in using Microsoft Office and Google WorkspaceBenefitsMedical, dental, vision, and more!401k & Roth retirement investment options with employer matchGym and professional development stipendsCulture Club with monthly activities like sports, games and happy hoursDEI Council and Employee Resource GroupsCommute and parking benefitsWellness program that focuses on mental, physical and financial employee wellnessAnd much more!SALARY RANGE$75,000 - $95,000 annual salaryABOUT 1000HEADS1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands. 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation. 1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris and Berlin. 1000heads’ clients include Alphabet, Keurig, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.For more information on 1000heads, visit 1000heads.com.