Yoh Services LLC
Senior IT Site Support
Yoh Services LLC, Northville, Michigan, United States, 48167
Job Title:
Level II IT Site Support w/Executive SupportLocation:
Northville, Michigan (on site 5 days a week)Contract:
6 month+ contract to permOn Call:
Weekend support every 3 weeks
Job DescriptionThis position is responsible for providing IT Infrastructure support on-site and remotely, solving second level Incident, problem and request management, maintenance, and supporting project delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. The position will be based in
Northville, MI .There will be some executive support and the candidate needs to have some experience supporting Mac/Apple.
Essential Duties and Responsibilities
Supports Incidents and Requests directly from the executive team.Supports Incident and Request Management submitted through IT Service management system per service level objectives.Supports procurement, installation, configuration and support of end user devices like Laptops, Desktops, Workstations and Mobile Devices.Supports Enterprise IT teams in troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.Supports Vendor Service Management activities and partners with VMO and follows escalation processes.Reports issues through service desk tools and follows-up through enterprise team and/or vendors for critical and high issues tracking and escalating until closure.Manages and maintains Asset Register through tools and conducts random physical audits.Supports Refresh Program, proposes and seeks approvals, and follows Asset Retiring Process.Supports planning and setting up new/expansion/renovation of IT Infrastructure.Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.Manages vendor resources at on-site and remote locations to meet service level objectives.Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers.Follows Change Management processes and Critical communication processes during outages and changes.Actively participates in Local, Regional and Global team meetings.Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within financial limits.Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D).Proactively supports all critical equipment and end user capacity management issues.Provides basic training to new IT Users on IT Process and IT Systems usage.Supports Entitlement processes for end users access request.Executes patching plan for site(s) equipment.Participates and supports Audit activities based on Internal Audit requirements.Other duties as assigned.
Minimum RequirementsEducation:
Bachelors’ Degree in Computer Science preferred.Experience:
Minimum 2 years of experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely.Skills:
Ability to work independently in a matrix organization. Knowledgeable in Apple products such as MacBooks, Apple Business Manager (ABM), iPads, and iPhones. Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PCs, Microsoft Tools, and other Client-side Software installations. Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters. Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices. Optional Skills around Active Directory administration, BitLocker encryption, Mobile devices support. Excellent written and verbal communication skills along with the ability to interface and influence at multiple organizational levels. Organized and able to function successfully in a team environment.#J-18808-Ljbffr
Level II IT Site Support w/Executive SupportLocation:
Northville, Michigan (on site 5 days a week)Contract:
6 month+ contract to permOn Call:
Weekend support every 3 weeks
Job DescriptionThis position is responsible for providing IT Infrastructure support on-site and remotely, solving second level Incident, problem and request management, maintenance, and supporting project delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. The position will be based in
Northville, MI .There will be some executive support and the candidate needs to have some experience supporting Mac/Apple.
Essential Duties and Responsibilities
Supports Incidents and Requests directly from the executive team.Supports Incident and Request Management submitted through IT Service management system per service level objectives.Supports procurement, installation, configuration and support of end user devices like Laptops, Desktops, Workstations and Mobile Devices.Supports Enterprise IT teams in troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.Supports Vendor Service Management activities and partners with VMO and follows escalation processes.Reports issues through service desk tools and follows-up through enterprise team and/or vendors for critical and high issues tracking and escalating until closure.Manages and maintains Asset Register through tools and conducts random physical audits.Supports Refresh Program, proposes and seeks approvals, and follows Asset Retiring Process.Supports planning and setting up new/expansion/renovation of IT Infrastructure.Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.Manages vendor resources at on-site and remote locations to meet service level objectives.Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers.Follows Change Management processes and Critical communication processes during outages and changes.Actively participates in Local, Regional and Global team meetings.Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within financial limits.Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D).Proactively supports all critical equipment and end user capacity management issues.Provides basic training to new IT Users on IT Process and IT Systems usage.Supports Entitlement processes for end users access request.Executes patching plan for site(s) equipment.Participates and supports Audit activities based on Internal Audit requirements.Other duties as assigned.
Minimum RequirementsEducation:
Bachelors’ Degree in Computer Science preferred.Experience:
Minimum 2 years of experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely.Skills:
Ability to work independently in a matrix organization. Knowledgeable in Apple products such as MacBooks, Apple Business Manager (ABM), iPads, and iPhones. Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PCs, Microsoft Tools, and other Client-side Software installations. Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters. Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices. Optional Skills around Active Directory administration, BitLocker encryption, Mobile devices support. Excellent written and verbal communication skills along with the ability to interface and influence at multiple organizational levels. Organized and able to function successfully in a team environment.#J-18808-Ljbffr