Massachusetts Black Women Attorneys
Case Specialist - Suffolk Probate & Family Court
Massachusetts Black Women Attorneys, Boston, Massachusetts, us, 02298
Title:
Case Specialist (Gr 7-10) - Suffolk Probate & Family Court
Pay Grade:
Grade 7 - 10
Starting Pay:
$44,865.27
Departmental Mission Statement:
The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner.
The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions.
Notes:
This position may require coverage at the Suffolk Probate & Family Court located in Boston and in the Chelsea satellite office.
This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
Position Summary:
This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office.
In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality.
The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies.
Duties:
Case Specialist I Duties:
Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures.
Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system.
Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, and preparing case file folders.
Prepares complaints, petitions, summonses, warrants, and other standard form documents, and updates case information.
Sends out notices to various parties and attorneys.
Answers incoming phone calls, routes callers, takes messages, and provides routine information.
Copies, files, retrieves, and sorts court papers according to established procedures.
Receives, date stamps, sorts, and distributes incoming mail.
Performs cashiering duties, including receiving money and issuing receipts.
Maintains statistical data concerning case processing activities.
Performs related duties as required.
Minimum Requirements:
These are the minimum requirements necessary to apply for a position of Case Specialist.
Case Specialist I Requirements:
Graduation from high school or its equivalent.
Some general clerical or customer service experience.
Ability and experience using personal computers, including word processing software such as MS Word.
General knowledge of modern office practices and procedures.
Ability to serve the public and others with business with the court in a courteous and professional manner.
Ability to learn the procedures and functions of the office.
Ability to understand and follow verbal and written instructions.
Ability to perform routine data entry at an acceptable rate of speed.
Ability to establish and maintain effective working relationships with court staff.
Ability to communicate effectively with others.
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Case Specialist (Gr 7-10) - Suffolk Probate & Family Court
Pay Grade:
Grade 7 - 10
Starting Pay:
$44,865.27
Departmental Mission Statement:
The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner.
The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions.
Notes:
This position may require coverage at the Suffolk Probate & Family Court located in Boston and in the Chelsea satellite office.
This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
Position Summary:
This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office.
In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality.
The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies.
Duties:
Case Specialist I Duties:
Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures.
Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system.
Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, and preparing case file folders.
Prepares complaints, petitions, summonses, warrants, and other standard form documents, and updates case information.
Sends out notices to various parties and attorneys.
Answers incoming phone calls, routes callers, takes messages, and provides routine information.
Copies, files, retrieves, and sorts court papers according to established procedures.
Receives, date stamps, sorts, and distributes incoming mail.
Performs cashiering duties, including receiving money and issuing receipts.
Maintains statistical data concerning case processing activities.
Performs related duties as required.
Minimum Requirements:
These are the minimum requirements necessary to apply for a position of Case Specialist.
Case Specialist I Requirements:
Graduation from high school or its equivalent.
Some general clerical or customer service experience.
Ability and experience using personal computers, including word processing software such as MS Word.
General knowledge of modern office practices and procedures.
Ability to serve the public and others with business with the court in a courteous and professional manner.
Ability to learn the procedures and functions of the office.
Ability to understand and follow verbal and written instructions.
Ability to perform routine data entry at an acceptable rate of speed.
Ability to establish and maintain effective working relationships with court staff.
Ability to communicate effectively with others.
#J-18808-Ljbffr