Tatte Bakery
Assistant General Manager - Tatte Rockville, Maryland
Tatte Bakery, Baltimore, Maryland, United States,
Job Category : ManagementRequisition Number : ASSIS002253Posted : November 14, 2024Full-TimeLocations
Showing 1 locationWhen you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.Summary of ResponsibilitiesSupports the GM in ownership of the business and ensuring that the day to day operations run smoothlyModels authentic, warm guest experience and instills great service in teamSuccessfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest serviceDemonstrates people performance management skills with the ability to identify talent and develop managers and hourly team membersPossesses capability to lead and navigate hard conversationsContinuously upholds Tatte brand and visual standardsLeads team members through effective and efficient operational executionEnsures Food Safety in the caféSupports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational informationContributes to food, labor and controllable costs that are consistently within company guardrailsOther duties as assignedWorking Conditions / Essential FunctionsAbility to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and readAble to grasp, reach overhead, push, lift and carry up to 50 pounds.Position RequirementsMinimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurantAbility to work well under pressure in a fast paced, ever changing work environmentExcellent verbal and written communication skillsHighly organized with strong attention to detailHigh integrity and professionalismHigh School education or equivalentPreferred SkillsHospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant ManagementProficient in Microsoft Office including Word, Excel, OutlookPrevious experience working with UltiPro, Toast - POS System, CrunchTime/TeamworXServSafe, Allergen and ChokeSaver CertificationsOur Benefits and PerksCompetitive pay (typically AGM pay ranges from $62k-$74k, depending on experience)Quarterly bonus programPaid vacation and sick time401(k) (with a vesting match)Free EAP employee assistance programsFlexible schedule with no late nightsHealth, dental and visual insuranceInternal English and Spanish classesFree meals and drinksExciting potential for growthPlease note that our Rockville Café will be opening in January 2025. Any training that will take place prior to January will occur at another one of our Maryland or DC-area cafes.
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Showing 1 locationWhen you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.Summary of ResponsibilitiesSupports the GM in ownership of the business and ensuring that the day to day operations run smoothlyModels authentic, warm guest experience and instills great service in teamSuccessfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest serviceDemonstrates people performance management skills with the ability to identify talent and develop managers and hourly team membersPossesses capability to lead and navigate hard conversationsContinuously upholds Tatte brand and visual standardsLeads team members through effective and efficient operational executionEnsures Food Safety in the caféSupports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational informationContributes to food, labor and controllable costs that are consistently within company guardrailsOther duties as assignedWorking Conditions / Essential FunctionsAbility to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and readAble to grasp, reach overhead, push, lift and carry up to 50 pounds.Position RequirementsMinimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurantAbility to work well under pressure in a fast paced, ever changing work environmentExcellent verbal and written communication skillsHighly organized with strong attention to detailHigh integrity and professionalismHigh School education or equivalentPreferred SkillsHospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant ManagementProficient in Microsoft Office including Word, Excel, OutlookPrevious experience working with UltiPro, Toast - POS System, CrunchTime/TeamworXServSafe, Allergen and ChokeSaver CertificationsOur Benefits and PerksCompetitive pay (typically AGM pay ranges from $62k-$74k, depending on experience)Quarterly bonus programPaid vacation and sick time401(k) (with a vesting match)Free EAP employee assistance programsFlexible schedule with no late nightsHealth, dental and visual insuranceInternal English and Spanish classesFree meals and drinksExciting potential for growthPlease note that our Rockville Café will be opening in January 2025. Any training that will take place prior to January will occur at another one of our Maryland or DC-area cafes.
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