The Johns Hopkins University
LAN Administrator III
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
For the departments assigned, we are seeking a
LAN Administrator III
whose primary responsibility is the administration, testing, maintenance, performance, implementation, security, and support of various departmental LAN platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products, as well as the integration of new products and/or software release upgrades into the current environment. Analyze user needs in the computing device (e.g., desktop, mobile devices, etc.) environment and make recommendations for products and services that meet those needs. Contribute to ensuring that the integrity of the device environment is maintained in an efficient and cost-effective manner. Responsible for delivery, moving, and installing devices and related software as well as device inventory. At the school level, participate in the deployment, testing, and maintenance of servers and services that benefit the larger community.Lead role in assigned server-related projects at the department and school level.Specific duties & responsibilitiesInstall, Configure, Maintain, and TroubleshootManage, monitor, administer, and support workstations, printers, and mobile devices for the supported department.Maintain supported departments' organizational units' users and groups using Active Directory.Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, and enterprise systems.Exercise sound independent judgment when problem-solving.Work with Enterprise IT to resolve customer issues.Analysis and DesignEvaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments.Design, create, and maintain technical documentation for colleagues and customers.Plan, design, and implement custom solutions for various computing environments.Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements.Research and evaluate new technologies to reduce cost, increase performance, improve security, and enhance managing and reporting.Test and debug applications developed in-house.Stay abreast of the latest technological tools through independent research, including mobile technologies.Project CollaborationAssist with campus-wide assignments and may oversee assignments as appropriate.Work with Systems Engineers on various IT projects within KSAS and across the institution, and may assume team leadership as appropriate.Assist with the development and maintenance of information technology knowledgebase.Relationship ManagementMaintain professional relationships with colleagues and customers across Hopkins institutions.Provide training for colleagues and customers on enterprise systems.Frequently communicate with customers to ensure they are updated with the latest status and information available.Demonstrate excellent customer service.Maintain relationships with outside vendors.Special Knowledge, Skills, & AbilitiesMust have in-depth knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems, application software, and hardware, and the interface between client workstations and servers. Knowledge of Linux is a plus.In-depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit, and JAMF Pro for Macs.Systems administration knowledge of server and application virtualization technologies.Strong critical and analytical skills.Ability to work on multiple priorities effectively.Ability to complete tasks in a timely fashion.Ability to work collaboratively as a team member.Minimum QualificationsTwo years college coursework.Five years related experience.Additional education may substitute for required experience, and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.Preferred QualificationsKnowledge in the assigned IT environments.Classified Title: LAN Administrator IIIRole/Level/Range: ATP/04/PDStarting Salary Range: $62,900 - $110,100 Annually (Commensurate with experience)Employee group: Full TimeSchedule: Monday - Friday / 8:30 a.m. - 5 p.m.Exempt Status: ExemptLocation: Hybrid/Homewood CampusDepartment name: Dean Office ofPersonnel area: School of Arts & Sciences
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LAN Administrator III
whose primary responsibility is the administration, testing, maintenance, performance, implementation, security, and support of various departmental LAN platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products, as well as the integration of new products and/or software release upgrades into the current environment. Analyze user needs in the computing device (e.g., desktop, mobile devices, etc.) environment and make recommendations for products and services that meet those needs. Contribute to ensuring that the integrity of the device environment is maintained in an efficient and cost-effective manner. Responsible for delivery, moving, and installing devices and related software as well as device inventory. At the school level, participate in the deployment, testing, and maintenance of servers and services that benefit the larger community.Lead role in assigned server-related projects at the department and school level.Specific duties & responsibilitiesInstall, Configure, Maintain, and TroubleshootManage, monitor, administer, and support workstations, printers, and mobile devices for the supported department.Maintain supported departments' organizational units' users and groups using Active Directory.Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, and enterprise systems.Exercise sound independent judgment when problem-solving.Work with Enterprise IT to resolve customer issues.Analysis and DesignEvaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments.Design, create, and maintain technical documentation for colleagues and customers.Plan, design, and implement custom solutions for various computing environments.Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements.Research and evaluate new technologies to reduce cost, increase performance, improve security, and enhance managing and reporting.Test and debug applications developed in-house.Stay abreast of the latest technological tools through independent research, including mobile technologies.Project CollaborationAssist with campus-wide assignments and may oversee assignments as appropriate.Work with Systems Engineers on various IT projects within KSAS and across the institution, and may assume team leadership as appropriate.Assist with the development and maintenance of information technology knowledgebase.Relationship ManagementMaintain professional relationships with colleagues and customers across Hopkins institutions.Provide training for colleagues and customers on enterprise systems.Frequently communicate with customers to ensure they are updated with the latest status and information available.Demonstrate excellent customer service.Maintain relationships with outside vendors.Special Knowledge, Skills, & AbilitiesMust have in-depth knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems, application software, and hardware, and the interface between client workstations and servers. Knowledge of Linux is a plus.In-depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit, and JAMF Pro for Macs.Systems administration knowledge of server and application virtualization technologies.Strong critical and analytical skills.Ability to work on multiple priorities effectively.Ability to complete tasks in a timely fashion.Ability to work collaboratively as a team member.Minimum QualificationsTwo years college coursework.Five years related experience.Additional education may substitute for required experience, and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.Preferred QualificationsKnowledge in the assigned IT environments.Classified Title: LAN Administrator IIIRole/Level/Range: ATP/04/PDStarting Salary Range: $62,900 - $110,100 Annually (Commensurate with experience)Employee group: Full TimeSchedule: Monday - Friday / 8:30 a.m. - 5 p.m.Exempt Status: ExemptLocation: Hybrid/Homewood CampusDepartment name: Dean Office ofPersonnel area: School of Arts & Sciences
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