Dow Jones & Company, Inc.
System Support Specialist
Dow Jones & Company, Inc., Silver Spring, Maryland, United States, 20900
System Support Specialist in SILVER SPRING, Maryland
Job Description:About Our Organization:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).About the RoleUnder minimal supervision, the System Support Specialist provides support, maintenance, and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will report to the Technology Service Manager.You Will:Support the integration of new technologies into the operation.Provide technical assistance, guidance, and training to staff and customers.Maintain corporate technology and publication quality standards.Implement the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, network architectures, and electromechanical equipment.Implement high availability platforms and business resumption planning architectures.Be a liaison for vendors during installation, rearrangement, and/or removal of equipment.Perform system software, application, and hardware upgrades.Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.Implement and maintain training programs.Perform investigation and analysis to solve problems.Provide hardware and systems software support, including ancillary software products.Direct trouble resolution activities, coordinating with technical staff, vendors, and carriers.Notify management and customers of network/systems troubles through a tiered notification and escalation process.Organize, conduct, and document post-mortems for network and system problems.Perform limited system administrator functions.Be responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and implementation success, also servicing Tier 1 agreements.Perform additional duties as assigned.You Have:3-5 years experience supporting related technologies.Hands-on knowledge of applicable technology models.Hands-on knowledge of technology architectures and products.Hands-on knowledge of computer system hardware.Hands-on knowledge of network topologies and hardware.Working knowledge of middleware integration and networking software.Hands-on knowledge of diagnostic hardware and software tools.Ability to communicate effectively, both written and oral.Technical Degree or equivalent military training or related work experience.Our BenefitsComprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Medical, Dental, and Vision Insurance PlansEducation BenefitsPaid Maternity and Paternity LeaveFamily Care BenefitsCommuter Transit ProgramSubscription DiscountsEmployee Referral ProgramLearn more about all our US benefits.Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets.Business Area: Dow Jones - Print OperationsJob Category: IT, Telecom & InternetUnion Status: Non-Union / A clear and likely internal candidatePay Range: $70,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Req ID: 44013
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Job Description:About Our Organization:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).About the RoleUnder minimal supervision, the System Support Specialist provides support, maintenance, and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will report to the Technology Service Manager.You Will:Support the integration of new technologies into the operation.Provide technical assistance, guidance, and training to staff and customers.Maintain corporate technology and publication quality standards.Implement the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, network architectures, and electromechanical equipment.Implement high availability platforms and business resumption planning architectures.Be a liaison for vendors during installation, rearrangement, and/or removal of equipment.Perform system software, application, and hardware upgrades.Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.Implement and maintain training programs.Perform investigation and analysis to solve problems.Provide hardware and systems software support, including ancillary software products.Direct trouble resolution activities, coordinating with technical staff, vendors, and carriers.Notify management and customers of network/systems troubles through a tiered notification and escalation process.Organize, conduct, and document post-mortems for network and system problems.Perform limited system administrator functions.Be responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service, and implementation success, also servicing Tier 1 agreements.Perform additional duties as assigned.You Have:3-5 years experience supporting related technologies.Hands-on knowledge of applicable technology models.Hands-on knowledge of technology architectures and products.Hands-on knowledge of computer system hardware.Hands-on knowledge of network topologies and hardware.Working knowledge of middleware integration and networking software.Hands-on knowledge of diagnostic hardware and software tools.Ability to communicate effectively, both written and oral.Technical Degree or equivalent military training or related work experience.Our BenefitsComprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Medical, Dental, and Vision Insurance PlansEducation BenefitsPaid Maternity and Paternity LeaveFamily Care BenefitsCommuter Transit ProgramSubscription DiscountsEmployee Referral ProgramLearn more about all our US benefits.Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets.Business Area: Dow Jones - Print OperationsJob Category: IT, Telecom & InternetUnion Status: Non-Union / A clear and likely internal candidatePay Range: $70,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Req ID: 44013
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