University of Washington
AUDIOVISUAL AND COMPUTER SPECIALIST
University of Washington, Seattle, Washington, us, 98127
If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you.Benefits:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website.The UW Libraries Information Technology Services & Digital Strategies (ITSDS) department is responsible for managing the technological areas of the Libraries' strategic priorities/projects, initiatives, and systems. The Audiovisual and Computer Specialist will work under the general direction of the Head of User Support Services in the Libraries ITSDS department to design standards, troubleshoot, and maintain the Libraries’ audiovisual equipment and control systems.DUTIES AND RESPONSIBILITIESA/V support and asset administration
Provide complex computing support for the Seattle campus audiovisual (A/V) equipment in spaces as designated by the libraries.Perform technical evaluation, provide detailed requirements analysis, design and make recommendations for standards, including but not limited to the control systems.Work with vendors to acquire hardware, implement, support, and maintain the room equipment and control systems.Conduct or lead equipment inventory and maintenance audits; create replacement plan cycles for A/V installations.Respond to A/V technical support tickets for conference rooms, instruction labs, and other Libraries spaces; troubleshoot technical problems and resolve or escalate incidents to third-party vendor(s), if necessary.Maintain communication with Libraries’ staff, informing them of incident progress.Act as a liaison with third-party audiovisual vendors in relation to warranty, technical support, and training; work with vendors to develop quotes and make recommendations for new or updates to A/V installations.Create and maintain internal and end-user documentation for A/V systems.Provide training to Libraries staff in the operations of A/V systems.Provide consultation for Libraries staff in their preparation of A/V use for events, workshops, meetings, etc.Consult and collaborate with Libraries units and staff who manage spaces on the Seattle campus to plan and ensure that current and/or future technology needs for each space are being met.Provide recommendations or assist with vendor quotes for Student Tech Fee funded proposals.
User support services and IT asset support
Act as Tier 2 technical support for requests and service issues within ITSDS.Understand and apply user management to perform onboarding and offboarding technology tasks for new and departing staff and student employees.Assist with daily staff and public desktop support.Provide technical support and troubleshooting, including desktop management/support and image deployment.Provide technical support and troubleshooting for Libraries’ business productivity software/platforms.Participate in evaluating, developing, integrating, implementing, and testing multiple applications.Create and maintain internal technical documentation related to User Support Services.Document processes and standard operating procedures in Libraries intranet.
Workstation administration support
Install, configure, and support desktop configurations and management using UW Windows infrastructure tools.Assist system/network administrators and Head, User Support Services in review and mitigation of security vulnerabilities.
Other IT support
Assist Head, User Support Services with planning and management of Student Technology Fee-funded equipment purchases.Understand and abide by the Libraries Personal Communication Responsibilities.May lead student assistants staff on a project basis.Perform other duties as assigned.
MINIMUM REQUIREMENTSBachelor’s degree in Computer Science or related and 2 years of related experience.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.ADDITIONAL REQUIREMENTSExperience installing, configuring, troubleshooting, and/or managing client devices and peripherals.Demonstrated customer service skills driven by a desire to empower customer success.Strong technical writing skills; ability to communicate complex technical information effectively.Demonstrated commitment to contributing to an inclusive working and learning environment.Ability to work independently and effectively in a team setting.Ability to quickly learn and apply new or unfamiliar technologies.Must be able to lift and move up to 40 lbs.DESIRED QUALIFICATIONSExperience with complex or commercial-grade audiovisual (A/V) room systems.Experience supporting web and cloud-based tools.Experience with Apple products, including hardware and MacOS.Application Process:
The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.
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As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website.The UW Libraries Information Technology Services & Digital Strategies (ITSDS) department is responsible for managing the technological areas of the Libraries' strategic priorities/projects, initiatives, and systems. The Audiovisual and Computer Specialist will work under the general direction of the Head of User Support Services in the Libraries ITSDS department to design standards, troubleshoot, and maintain the Libraries’ audiovisual equipment and control systems.DUTIES AND RESPONSIBILITIESA/V support and asset administration
Provide complex computing support for the Seattle campus audiovisual (A/V) equipment in spaces as designated by the libraries.Perform technical evaluation, provide detailed requirements analysis, design and make recommendations for standards, including but not limited to the control systems.Work with vendors to acquire hardware, implement, support, and maintain the room equipment and control systems.Conduct or lead equipment inventory and maintenance audits; create replacement plan cycles for A/V installations.Respond to A/V technical support tickets for conference rooms, instruction labs, and other Libraries spaces; troubleshoot technical problems and resolve or escalate incidents to third-party vendor(s), if necessary.Maintain communication with Libraries’ staff, informing them of incident progress.Act as a liaison with third-party audiovisual vendors in relation to warranty, technical support, and training; work with vendors to develop quotes and make recommendations for new or updates to A/V installations.Create and maintain internal and end-user documentation for A/V systems.Provide training to Libraries staff in the operations of A/V systems.Provide consultation for Libraries staff in their preparation of A/V use for events, workshops, meetings, etc.Consult and collaborate with Libraries units and staff who manage spaces on the Seattle campus to plan and ensure that current and/or future technology needs for each space are being met.Provide recommendations or assist with vendor quotes for Student Tech Fee funded proposals.
User support services and IT asset support
Act as Tier 2 technical support for requests and service issues within ITSDS.Understand and apply user management to perform onboarding and offboarding technology tasks for new and departing staff and student employees.Assist with daily staff and public desktop support.Provide technical support and troubleshooting, including desktop management/support and image deployment.Provide technical support and troubleshooting for Libraries’ business productivity software/platforms.Participate in evaluating, developing, integrating, implementing, and testing multiple applications.Create and maintain internal technical documentation related to User Support Services.Document processes and standard operating procedures in Libraries intranet.
Workstation administration support
Install, configure, and support desktop configurations and management using UW Windows infrastructure tools.Assist system/network administrators and Head, User Support Services in review and mitigation of security vulnerabilities.
Other IT support
Assist Head, User Support Services with planning and management of Student Technology Fee-funded equipment purchases.Understand and abide by the Libraries Personal Communication Responsibilities.May lead student assistants staff on a project basis.Perform other duties as assigned.
MINIMUM REQUIREMENTSBachelor’s degree in Computer Science or related and 2 years of related experience.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.ADDITIONAL REQUIREMENTSExperience installing, configuring, troubleshooting, and/or managing client devices and peripherals.Demonstrated customer service skills driven by a desire to empower customer success.Strong technical writing skills; ability to communicate complex technical information effectively.Demonstrated commitment to contributing to an inclusive working and learning environment.Ability to work independently and effectively in a team setting.Ability to quickly learn and apply new or unfamiliar technologies.Must be able to lift and move up to 40 lbs.DESIRED QUALIFICATIONSExperience with complex or commercial-grade audiovisual (A/V) room systems.Experience supporting web and cloud-based tools.Experience with Apple products, including hardware and MacOS.Application Process:
The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.
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