University of Washington
COMPUTER SUPPORT TECHNICIAN 1
University of Washington, Seattle, Washington, us, 98127
Req #: 241042
Department: COLLEGE OF EDUCATION
Appointing Department Web Address: https://education.uw.edu/
Job Location Detail: Miller Hall, on-site 5 days a week
Posting Date: 11/19/2024
Closing Info: Closes On 11/26/2024
Salary: $3,749 - $5,010 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
UW College of Education: IT has an outstanding opportunity for a Computer Support Technician 1 (NE S SEIU 925 Non Supv).
Our help desk is the customer facing organization providing help to faculty, staff and students in the College of Education. Traditional support involves helping people with their devices, deploy and troubleshoot new computers, support classroom technology and consult or procure new technology. These tasks are primarily located in our main building, but they also extend to other buildings within campus.
Our College has embraced digital transformation, modernizing workflows and adding new systems to enable this process. As part of this, we foresee the need for expanded support for enterprise systems (CRM, Scholarship Management, Video Recording System, etc.). The goal of this position is to supplement and expand our College's Help Desk services by providing enhanced support to enterprise systems and applications while serving as backup for traditional tasks.
This position reports to the Technology Support Associate Director. This is an in-person position located on the UW Seattle campus, working from Monday to Friday between 8 AM and 5 PM
DUTIES AND RESPONSIBILITIES
End-User Assistance: Offer comprehensive support to users in Miller Hall and other campus locations, addressing issues on both Windows and Macintosh platforms.
Enterprise Systems Support: Serve as the primary support for enterprise systems such as CRM, Scholarship Management, and Video Recording Systems. Manage user accounts and provide tier-one support.
Device Management: Oversee device imaging, deployment, and troubleshooting for end users and computer lab. Maintain device inventory
Classroom Technology: Support and maintain classroom technology and checkout equipment.
Help Desk Coordination: Assist the IT support manager with elevated support calls and coordinate help desk activities with student tech hires.
Technology Research: Investigate new technologies to enhance current workflows and services.
Documentation and Training: Develop user documentation and help desk articles and train end users on supported technologies.
Event Tech Support: Contribute to tech/AV planning and support department-sponsored events.
Other duties and project work as assigned MINIMUM REQUIREMENTS
One year of experience involving the use of computerized information systems or equivalent education/experience.
Two years of experience in technical support or help desk environments, with proficiency in remote desktop support, phone, and email assistance. ADDITIONAL REQUIREMENTS
Strong knowledge of Microsoft Office Professional suite and web technologies.
Demonstrated experience with Mac and Windows operating systems.
Excellent troubleshooting, analytical, and communication skills.
Ability to manage multiple requests with a customer service-oriented approach.
Physical ability to lift up to 50 lbs. and work in tight spaces.
Ability to exercise good independent judgment in the application of computing policies.
Experience installing and troubleshooting Windows and Mac workstations.
Knowledge of networked desktop computing in a Windows environment.
Experience in a complex computing environment.
Ability to develop creative solutions for academic, instructional, business and research needs. DESIRED QUALIFICATIONS
Bachelor’s Degree in a related field with a minimum of 3 years of progressively responsible experience in computer support.
Experience with FreshService or FreshDesk ticketing systems.
Familiarity with other enterprise systems (Slate, CommunityForce, Qualtrics).
Basic knowledge of web technologies (HTML, CSS, SQL, JavaScript).
Understanding of accessibility standards (WCAG 2.1) and media editing tools (Photoshop, video editing).
Experience in policy implementation and security audit controls.
Strong knowledge of Windows OS, Active Directory Services, and SharePoint.
Proven ability to create and maintain system documentation and implement policies. CONDITIONS OF EMPLOYMENT
Work Schedule: This is an in-person position, working Monday to Friday from 8 AM to 5 PM.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Department: COLLEGE OF EDUCATION
Appointing Department Web Address: https://education.uw.edu/
Job Location Detail: Miller Hall, on-site 5 days a week
Posting Date: 11/19/2024
Closing Info: Closes On 11/26/2024
Salary: $3,749 - $5,010 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
UW College of Education: IT has an outstanding opportunity for a Computer Support Technician 1 (NE S SEIU 925 Non Supv).
Our help desk is the customer facing organization providing help to faculty, staff and students in the College of Education. Traditional support involves helping people with their devices, deploy and troubleshoot new computers, support classroom technology and consult or procure new technology. These tasks are primarily located in our main building, but they also extend to other buildings within campus.
Our College has embraced digital transformation, modernizing workflows and adding new systems to enable this process. As part of this, we foresee the need for expanded support for enterprise systems (CRM, Scholarship Management, Video Recording System, etc.). The goal of this position is to supplement and expand our College's Help Desk services by providing enhanced support to enterprise systems and applications while serving as backup for traditional tasks.
This position reports to the Technology Support Associate Director. This is an in-person position located on the UW Seattle campus, working from Monday to Friday between 8 AM and 5 PM
DUTIES AND RESPONSIBILITIES
End-User Assistance: Offer comprehensive support to users in Miller Hall and other campus locations, addressing issues on both Windows and Macintosh platforms.
Enterprise Systems Support: Serve as the primary support for enterprise systems such as CRM, Scholarship Management, and Video Recording Systems. Manage user accounts and provide tier-one support.
Device Management: Oversee device imaging, deployment, and troubleshooting for end users and computer lab. Maintain device inventory
Classroom Technology: Support and maintain classroom technology and checkout equipment.
Help Desk Coordination: Assist the IT support manager with elevated support calls and coordinate help desk activities with student tech hires.
Technology Research: Investigate new technologies to enhance current workflows and services.
Documentation and Training: Develop user documentation and help desk articles and train end users on supported technologies.
Event Tech Support: Contribute to tech/AV planning and support department-sponsored events.
Other duties and project work as assigned MINIMUM REQUIREMENTS
One year of experience involving the use of computerized information systems or equivalent education/experience.
Two years of experience in technical support or help desk environments, with proficiency in remote desktop support, phone, and email assistance. ADDITIONAL REQUIREMENTS
Strong knowledge of Microsoft Office Professional suite and web technologies.
Demonstrated experience with Mac and Windows operating systems.
Excellent troubleshooting, analytical, and communication skills.
Ability to manage multiple requests with a customer service-oriented approach.
Physical ability to lift up to 50 lbs. and work in tight spaces.
Ability to exercise good independent judgment in the application of computing policies.
Experience installing and troubleshooting Windows and Mac workstations.
Knowledge of networked desktop computing in a Windows environment.
Experience in a complex computing environment.
Ability to develop creative solutions for academic, instructional, business and research needs. DESIRED QUALIFICATIONS
Bachelor’s Degree in a related field with a minimum of 3 years of progressively responsible experience in computer support.
Experience with FreshService or FreshDesk ticketing systems.
Familiarity with other enterprise systems (Slate, CommunityForce, Qualtrics).
Basic knowledge of web technologies (HTML, CSS, SQL, JavaScript).
Understanding of accessibility standards (WCAG 2.1) and media editing tools (Photoshop, video editing).
Experience in policy implementation and security audit controls.
Strong knowledge of Windows OS, Active Directory Services, and SharePoint.
Proven ability to create and maintain system documentation and implement policies. CONDITIONS OF EMPLOYMENT
Work Schedule: This is an in-person position, working Monday to Friday from 8 AM to 5 PM.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.