Professional Services Director

Professional Services DirectorAbout the CompanyJoin a top-tier professional services organization committed to excellence in delivering impactful customer solutions.IndustryConsumer ServicesTypePrivately HeldAbout the RoleThe Company seeks a driven and dynamic Professional Services Director to lead the implementation of ERP and related solutions. This pivotal role involves mentoring service delivery teams and ensuring that services provided are effective, valuable, and aligned with customer success. Responsibilities include overseeing workflow management, operational efficiency, and fostering strong relationships with client success and sales teams.The ideal candidate will possess a proven leadership track record in managing talented personnel in a service organization, particularly skilled consultants, software developers, and technical professionals. You will be instrumental in refining processes, managing escalations, and upholding our core values while inspiring your team and clients alike.Successful applicants should hold a Bachelor's degree in business or a related field; an advanced degree is preferred. You should have extensive management experience within a services organization, especially in ERP or consulting environments. A strong business acumen, the ability to set and achieve client goals, and outstanding communication skills are essential. Additionally, experience in a consulting or leadership capacity along with operational and financial oversight is required. The role includes a 25% travel commitment for employee and client meetings, focusing on maintaining operational and compliance metrics to ensure project health.Travel Percent25%FunctionsProduct ManagementOperationsInformation Technology