Director of Professional Services

Director of Professional ServicesAbout the CompanyTop-tier professional services organizationIndustryConsumer ServicesTypePrivately HeldAbout the RoleThe Company is in search of a Director of Professional Services to take on a leadership role in the implementation of ERP and related solutions. The successful candidate will be responsible for leading and mentoring service delivery teams, ensuring the effective and high-value delivery of services that meet customer outcomes. This includes overseeing workflow management, implementation, operational efficiency, and relationship building with client success and sales teams. The role demands a strong leader with a proven track record in managing people within the services field, particularly billable consultants, software developers, and technical professionals. The Director will also be tasked with refining processes, addressing escalations, and upholding the company's core values while maintaining integrity and inspiring both the team and clients. Applicants for the Director of Professional Services position at the company should hold a Bachelor's degree in business or a related field, with an advanced degree being preferred. Extensive experience in a management role within a services organization, particularly in the ERP or related consulting field, is essential. The ideal candidate will have a strong business acumen, the ability to build and achieve client goals, and excellent communication skills. A background in a consulting or leadership role, as well as experience in operational and financial oversight, is required. The role also involves a 25% travel commitment for employee and client meetings and a focus on maintaining operational and compliance metrics to ensure the health of projects.Travel Percent25%FunctionsProduct ManagementOperationsInformation Technology