Tbwa Chiat/Day Inc
Manager, Services - Strategic Analytics Chicago, Illinois, United States
Tbwa Chiat/Day Inc, Des Moines, Iowa, United States,
How you’ll make an impact:
Strata offers a market-leading healthcare Finance and Data & Intelligence platform, including both software and service solutions for financial analytics, planning and performance that works with over 800 health systems across the country. As a Manager within Data & Intelligence team, you’ll be responsible for the operational management of the team that implements and optimizes our suite of Market Solutions. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world and work closely with peers within Strata to help position, sell, and deliver value to our customers.We are looking for an experienced, innovative, collaborative leader to manage, deliver, and continue to scale the operations of our client-facing team. The primary focal points of the role are:Client Services, including oversight and subject matter expertise (30-40% of time)Growth Support, including scoping of service offerings, RFP and demo support (20-30% of time)Strategic Initiatives, including product strategy input, scoping of new offerings (30-40% of time)A day in the life:Lead the team responsible for implementation and optimization of the Market Solutions modules; responsibilities of the team include configuring the user requirements, validating functionality, developing complex reports related to hospital and professional claims data, building reports, developing workflows, and testing key features of the software.Apply expert knowledge of implementation and large project processes, providing strategic direction, making decisions, and solving complex problems to move the business forward.The role is responsible/accountable to leading the team to support outcomes in the 3 pillars of Services:
Customer Satisfaction:
Lead the Market Solutions function to ensure we deliver a consistently high quality, high touch customer experience, focused on:
Quality of the implementation focus on delivering on time/on budgetManaging customer escalations and acting on feedback
Team Engagement:
Provide an outstanding place for the team to work and build their career
Feedback and coaching to learn, improve and advance their careerManage and mentor team to support ongoing growth of the team, specifically strong consulting, analytics, and customer management skills in partnership with team development resources.
High Performance Operations:
Working with Client Service Operations, manage operations within the Market Solutions team to enable Strata to achieve business objectives
Work to schedule and match staffing with customer projectsMonitor team capacity to achieve billable targets, while managing workloads
Partner with various teams across the organization, including Product Management, Sales, and Operations, serving as a subject matter expert on a variety of service delivery processes (RFPs, project scoping, product feedback, project scheduling, resource management, etc.)Independently handle customer escalations, including but not limited to leading calls for escalation issues, define/develop action plans, de-escalate to avoid need for senior management intervention, etc.What
we’re
looking for:6+ years of operational leadership in a consulting environment; preferably in healthcare and/or technology implementationDemonstrated competency in designing and improving processes, scaling software + services offerings, and/or managing consulting teamsStrong analytical and quantitative problem-solving skills, with the ability to effectively communicate complex ideas and concepts effectivelyAbility to make real-time autonomous decisions when conditions change, based on understanding of the context, business
objectives
, and
customer
needsServant-leader mindset with the ability to manage multiple resources across multiple locations who are working on complex projects simultaneouslyPreferred:
Understanding of healthcare billing, finance, functions that drive
strategic financial improvement and growth
processesFluency with both healthcare clinical
, claims, and remit
data
How we work:The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.Here @ Strata…Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
Connect with positive intent.Be helpful.Own it.Get better every day.Stay humble.Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance.Apply for this job
*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfIf offered a position with our organization, are you willing to submit to a background check?
*
Select...Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B, OPT)? If hired, verification will be required consistent with federal law. *
Select...What is your minimum salary requirement? *This role is based out of one of Strata's Campuses. If you are not currently located in/near Chicago (IL) or Chesterfield (MO), are you willing to relocate (within 40 miles of a campus) if offered the opportunity to join our team? *
Select...Chicago Campus:
Aon Center,
200 E Randolph Street, Chicago, IL 60601Chesterfield Campus:
16090 Swingley Ridge Road,
Chesterfield, MO 63017This role is required to work on Campus two days per work week. Are you willing to commute to and work from one of our campuses two days per week? *
Select...Chicago Campus:
Aon Center,
200 E Randolph Street, Chicago, IL 60601Chesterfield Campus:
16090 Swingley Ridge Road,
Chesterfield, MO 63017Did someone refer you to Strata? If so, please provide the referrer's name. If not, feel free to leave blank or type "No" in the answer box below.Address Line 1 *Address Line 2City *State/Province/Territory *Country *
Select...LinkedIn ProfileVoluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Strata Decision Technology’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
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Strata offers a market-leading healthcare Finance and Data & Intelligence platform, including both software and service solutions for financial analytics, planning and performance that works with over 800 health systems across the country. As a Manager within Data & Intelligence team, you’ll be responsible for the operational management of the team that implements and optimizes our suite of Market Solutions. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world and work closely with peers within Strata to help position, sell, and deliver value to our customers.We are looking for an experienced, innovative, collaborative leader to manage, deliver, and continue to scale the operations of our client-facing team. The primary focal points of the role are:Client Services, including oversight and subject matter expertise (30-40% of time)Growth Support, including scoping of service offerings, RFP and demo support (20-30% of time)Strategic Initiatives, including product strategy input, scoping of new offerings (30-40% of time)A day in the life:Lead the team responsible for implementation and optimization of the Market Solutions modules; responsibilities of the team include configuring the user requirements, validating functionality, developing complex reports related to hospital and professional claims data, building reports, developing workflows, and testing key features of the software.Apply expert knowledge of implementation and large project processes, providing strategic direction, making decisions, and solving complex problems to move the business forward.The role is responsible/accountable to leading the team to support outcomes in the 3 pillars of Services:
Customer Satisfaction:
Lead the Market Solutions function to ensure we deliver a consistently high quality, high touch customer experience, focused on:
Quality of the implementation focus on delivering on time/on budgetManaging customer escalations and acting on feedback
Team Engagement:
Provide an outstanding place for the team to work and build their career
Feedback and coaching to learn, improve and advance their careerManage and mentor team to support ongoing growth of the team, specifically strong consulting, analytics, and customer management skills in partnership with team development resources.
High Performance Operations:
Working with Client Service Operations, manage operations within the Market Solutions team to enable Strata to achieve business objectives
Work to schedule and match staffing with customer projectsMonitor team capacity to achieve billable targets, while managing workloads
Partner with various teams across the organization, including Product Management, Sales, and Operations, serving as a subject matter expert on a variety of service delivery processes (RFPs, project scoping, product feedback, project scheduling, resource management, etc.)Independently handle customer escalations, including but not limited to leading calls for escalation issues, define/develop action plans, de-escalate to avoid need for senior management intervention, etc.What
we’re
looking for:6+ years of operational leadership in a consulting environment; preferably in healthcare and/or technology implementationDemonstrated competency in designing and improving processes, scaling software + services offerings, and/or managing consulting teamsStrong analytical and quantitative problem-solving skills, with the ability to effectively communicate complex ideas and concepts effectivelyAbility to make real-time autonomous decisions when conditions change, based on understanding of the context, business
objectives
, and
customer
needsServant-leader mindset with the ability to manage multiple resources across multiple locations who are working on complex projects simultaneouslyPreferred:
Understanding of healthcare billing, finance, functions that drive
strategic financial improvement and growth
processesFluency with both healthcare clinical
, claims, and remit
data
How we work:The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.Here @ Strata…Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
Connect with positive intent.Be helpful.Own it.Get better every day.Stay humble.Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance.Apply for this job
*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfIf offered a position with our organization, are you willing to submit to a background check?
*
Select...Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B, OPT)? If hired, verification will be required consistent with federal law. *
Select...What is your minimum salary requirement? *This role is based out of one of Strata's Campuses. If you are not currently located in/near Chicago (IL) or Chesterfield (MO), are you willing to relocate (within 40 miles of a campus) if offered the opportunity to join our team? *
Select...Chicago Campus:
Aon Center,
200 E Randolph Street, Chicago, IL 60601Chesterfield Campus:
16090 Swingley Ridge Road,
Chesterfield, MO 63017This role is required to work on Campus two days per work week. Are you willing to commute to and work from one of our campuses two days per week? *
Select...Chicago Campus:
Aon Center,
200 E Randolph Street, Chicago, IL 60601Chesterfield Campus:
16090 Swingley Ridge Road,
Chesterfield, MO 63017Did someone refer you to Strata? If so, please provide the referrer's name. If not, feel free to leave blank or type "No" in the answer box below.Address Line 1 *Address Line 2City *State/Province/Territory *Country *
Select...LinkedIn ProfileVoluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Strata Decision Technology’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
#J-18808-Ljbffr