MANAGER, TALENT DEVELOPMENT (WORKFORCE DEVELOPMENT)

Manages, coordinates, supports, and facilitates management and employee training and development program initiatives to enhance organizational development; designs, develops, and implements a strategic and tactical approach for operational and organizational performance improvement.Designs, develops, and facilitates training programs to meet specific learning objectives for management/staff development, organizational development, and career/workforce development programsEvaluates effectiveness of current training programs and identifies training needs and opportunities for all employee/management levelsSupports the agency's strategic goals, objectives, and budget themes and delivers effective and efficient agency-wide change management initiativesAdvises management on business process improvements and practices, workflow analysis, cycle-time, and change managementImplements broad-based change and continuous improvement programs to determine cost saving measures and increase productivityFacilitates multi-disciplinary work teams, focus groups, task forces, working committees, and peer review teams to problem solve and/or evaluate Metro functions and processes to improve productivity, performance, and service excellenceAssists senior management with the design and development of the agency-wide strategic planning processAssists with program and project delivery to ensure agency-wide training and development programs are delivered on-time and within budgetary guidelinesEvaluates and monitors performance in accordance with the agency-wide strategic goals, objectives, and/or budgetGathers data and prepares confidential and comprehensive executive summaries and other reportsCo-facilitates special task forces, work committees, employee/management panels, and focus groups, as requiredResearches the latest developments in management/staff training methodologies and techniques to conceptualize and develop programs that prepare all employees to be more effective and efficient in managing their daily work activitiesDevelops and monitors forecasts, budgets, and financial plans for training programs and projectsDevelops, applies, and evaluates technical planning analytical methods and proceduresServes as subject matter expert in training and leadership developmentSupervises, trains, mentors, and motivates assigned staffCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outMay be required to perform other related job duties.A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Education, Business Administration, Organizational Development, or a related field; Master's Degree in Education, Organizational Development, Business, or a related field preferredExperienceSix years of relevant experience or three years of relevant supervisory-level experience in strategic planning, training and development, and organizational development; some positions in this class may require specialized experience in area of assignment; experience in the public transportation industry preferredCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsThe following are the preferred qualifications:Experience managing or leading workforce development, skilled trades programs, technical education, or training initiatives related to skilled trades, including Career Technical Education (CTE), trade schools, or technical community collegesExperience building, managing and growing relationships with various public sector entities, original equipment manufacturers (OEM), and other stakeholders in workforce development initiativesExperience writing grant proposals at the federal, state, and local levelsExperience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator’s training skillsExperience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulations, and program evaluation toolsKnowledge ofOrganizational development theories, practices, and principlesChange management, including organizational design, structure, and the process of implementing and executing business strategiesStrategic planningProgram/project management deliveryTalent Development processesTeam development and team partneringManagement consulting techniques and analysesAdult learning principles and instructional designMethods to improve efficiency and operational effectivenessCurrent trends in performance managementMethods and procedures for data collection and analysisFinancial, analytical, statistical, and mathematical processes and proceduresApplicable business computer software applications, such as Microsoft Office SuiteSkill inConducting stand-up facilitation and instructionManaging multiple tasks and training programsUnderstanding team and group dynamics, including managing diverse learning styles, and facilitating and engaging participants so they strive for operational excellenceCreating training modulesInstructional designImplementing organizational strategiesUnderstanding, evaluating, and recommending the most effective strategies to achieve goalsEstablishing and implementing policies and proceduresAnalyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomesExercising sound judgment and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally and maintaining effective working relationships with all levels of Metro employees and management, and external agencies, and representativesSupervising, training, mentoring, and motivating assigned staffAbility toProvide leadership to all levels of Metro staff, including leading large-scale change initiativesLiaison with public and private external agenciesIncorporate strategic goals and/or budget themes into all training programsUtilize Smart Board technologyCompile, analyze, and interpret complex dataInspire and motivate othersMaintain confidentialityUnderstand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsMake budgetary decisions and exercise fiscal responsibilityRepresent Metro before the publicRead, write, speak, and understand EnglishSpecial ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.Working ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required

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