Los Angeles Metro
MANAGER, TALENT DEVELOPMENT (WORKFORCE DEVELOPMENT)
Los Angeles Metro, Los Angeles, California, United States, 90079
Salary :
$99,278.40 - $148,928.00 Annually
Location :
Los Angeles, CA
Job Type:
Regular Employee
Job Number:
2400219
Cabinet:
CHIEF PEOPLE OFFICE
Cost Center:
6220 - TALENT DEVELOPMENT/NEXTGEN
Opening Date:
11/14/2024
Closing Date:
12/9/2024 5:00 PM Pacific
FLSA:
Exempt
Bargaining Unit:
Non-Contract
Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.Description
Manages, coordinates, supports, and facilitates management and employee training and development program initiatives to enhance organizational development; designs, develops, and implements a strategic and tactical approach for operational and organizational performance improvement.
Examples of Duties
Designs, develops, and facilitates training programs to meet specific learning objectives for management/staff development, organizational development, and career/workforce development programsEvaluates effectiveness of current training programs and identifies training needs and opportunities for all employee/management levelsSupports the agency's strategic goals, objectives, and budget themes and delivers effective and efficient agency-wide change management initiativesAdvises management on business process improvements and practices, workflow analysis, cycle-time, and change managementImplements broad-based change and continuous improvement programs to determine cost saving measures and increase productivityFacilitates multi-disciplinary work teams, focus groups, task forces, working committees, and peer review teams to problem solve and/or evaluate Metro functions and processes to improve productivity, performance, and service excellenceAssists senior management with the design and development of the agency-wide strategic planning processAssists with program and project delivery to ensure agency-wide training and development programs are delivered on-time and within budgetary guidelinesEvaluates and monitors performance in accordance with the agency-wide strategic goals, objectives, and/or budgetGathers data and prepares confidential and comprehensive executive summaries and other reportsCo-facilitates special task forces, work committees, employee/management panels, and focus groups, as requiredResearches the latest developments in management/staff training methodologies and techniques to conceptualize and develop programs that prepare all employees to be more effective and efficient in managing their daily work activitiesDevelops and monitors forecasts, budgets, and financial plans for training programs and projectsDevelops, applies, and evaluates technical planning analytical methods and proceduresServes as subject matter expert in training and leadership developmentSupervises, trains, mentors, and motivates assigned staffCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outMay be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Education, Business Administration, Organizational Development, or a related field; Master's Degree in Education, Organizational Development, Business, or a related field preferredExperience
Six years of relevant experience or three years of relevant supervisory-level experience in strategic planning, training and development, and organizational development; some positions in this class may require specialized experience in area of assignment; experience in the public transportation industry preferredCertifications/Licenses
/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience managing or leading workforce development, skilled trades programs, technical education, or training initiatives related to skilled trades, including Career Technical Education (CTE), trade schools, or technical community collegesExperience building, managing and growing relationships with various public sector entities, original equipment manufacturers (OEM), and other stakeholders in workforce development initiativesExperience writing grant proposals at the federal, state, and local levelsExperience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator's training skillsExperience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulations, and program evaluation toolsEssential Knowledge
Knowledge of
(defined as a learned body of information that is required for and applied in the performance of job tasks)
Organizational development theories, practices, and principlesChange management, including organizational design, structure, and the process of implementing and executing business strategiesStrategic planningProgram/project management deliveryTalent Development processesTeam development and team partneringManagement consulting techniques and analysesAdult learning principles and instructional designMethods to improve efficiency and operational effectivenessCurrent trends in performance managementMethods and procedures for data collection and analysisFinancial, analytical, statistical, and mathematical processes and proceduresApplicable business computer software applications, such as Microsoft Office SuiteSkill in
(defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Conducting stand-up facilitation and instructionManaging multiple tasks and training programsUnderstanding team and group dynamics, including managing diverse learning styles, and facilitating and engaging participants so they strive for operational excellenceCreating training modulesInstructional designImplementing organizational strategiesUnderstanding, evaluating, and recommending the most effective strategies to achieve goalsEstablishing and implementing policies and proceduresAnalyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomesExercising sound judgment and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally and maintaining effective working relationships with all levels of Metro employees and management, and external agencies, and representativesSupervising, training, mentoring, and motivating assigned staffAbility to
(defined as a present competence to perform an observable behavior or produce an observable result)
Provide leadership to all levels of Metro staff, including leading large-scale change initiativesLiaison with public and private external agenciesIncorporate strategic goals and/or budget themes into all training programsUtilize Smart Board technologyCompile, analyze, and interpret complex dataInspire and motivate othersMaintain confidentialityUnderstand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsMake budgetary decisions and exercise fiscal responsibilityRepresent Metro before the publicRead, write, speak, and understand EnglishSpecial Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situationClose exposure to computer monitors and video screenPhysical Effort Required
Sitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language requiredKF
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012
Telephone:
(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
*Please refer to the applicable benefit type (Regular or Temporary)*
BENEFITS FOR REGULAR EMPLOYEES
Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan
- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance
- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance
- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance
- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays
- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP)
- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.Years of Service Annual AccrualHire date - 5 years 20 daysBeginning of 6th - 10th year 25 daysBeginning of 11th - 15th year 30 daysBeginning of 16th + years 35 days
Pension Plan
- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits : Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
BENEFITS FOR TEMPORARY EMPLOYEES
Temporary (Contingent) employees are eligible for the following benefits only:
Kaiser medical insurancePublic Pension Plan457/401K PlanFlex SpendingPaid Sick TimeFare MediaRideshare SubsidiesMetro One Fitness membershipFor more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at
01
Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
Yes, I agree and understand my resume will not be reviewed
02
Please select the highest level of education you have completed.
I do not have education equivalent to grade 12High school graduate, diploma or the equivalent (GED)Associate degree from an accredited college or universityBachelor's degree from an accredited college or universityMaster's degree from an accredited college or universityPhD from an accredited college or university
03
Please describe your relevant experience in strategic planning, training and development, and organizational development. For each response, please indicate your job title, the employer(s) where the experience was obtained, and date(s) the work was performed. If you do not have this experience, please type N/A in the field below.
04
Please describe your relevant supervisory experience in strategic planning, training and development, and organizational development. For each response, please indicate your job title, the employer(s) where the experience was obtained, and date(s) the work was performed. If you do not have this experience, please type N/A in the field below.
05
Please describe your experience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator's training skills. If you do not have this experience, please type N/A in the field below.
06
Please describe your experience building, managing and growing relationships with various public sector entities, original equipment manufacturers (OEM), and other stakeholders in workforce development initiatives. If you do not have this experience, please type N/A in the field below.
07
Please describe your experience managing or leading workforce development, skilled trades programs, technical education, or training initiatives related to skilled trades, including Career Technical Education (CTE), trade schools, or technical community colleges. If you do not have this experience, please type N/A in the field below.
08
Please describe your experience writing grant proposals at the federal, state, and local levels. If you do not have this experience, please type N/A in the field below.
09
Please describe your experience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulators, and program evaluation tools. If you do not have this experience, please type N/A in the field below.
Required Question
$99,278.40 - $148,928.00 Annually
Location :
Los Angeles, CA
Job Type:
Regular Employee
Job Number:
2400219
Cabinet:
CHIEF PEOPLE OFFICE
Cost Center:
6220 - TALENT DEVELOPMENT/NEXTGEN
Opening Date:
11/14/2024
Closing Date:
12/9/2024 5:00 PM Pacific
FLSA:
Exempt
Bargaining Unit:
Non-Contract
Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.Description
Manages, coordinates, supports, and facilitates management and employee training and development program initiatives to enhance organizational development; designs, develops, and implements a strategic and tactical approach for operational and organizational performance improvement.
Examples of Duties
Designs, develops, and facilitates training programs to meet specific learning objectives for management/staff development, organizational development, and career/workforce development programsEvaluates effectiveness of current training programs and identifies training needs and opportunities for all employee/management levelsSupports the agency's strategic goals, objectives, and budget themes and delivers effective and efficient agency-wide change management initiativesAdvises management on business process improvements and practices, workflow analysis, cycle-time, and change managementImplements broad-based change and continuous improvement programs to determine cost saving measures and increase productivityFacilitates multi-disciplinary work teams, focus groups, task forces, working committees, and peer review teams to problem solve and/or evaluate Metro functions and processes to improve productivity, performance, and service excellenceAssists senior management with the design and development of the agency-wide strategic planning processAssists with program and project delivery to ensure agency-wide training and development programs are delivered on-time and within budgetary guidelinesEvaluates and monitors performance in accordance with the agency-wide strategic goals, objectives, and/or budgetGathers data and prepares confidential and comprehensive executive summaries and other reportsCo-facilitates special task forces, work committees, employee/management panels, and focus groups, as requiredResearches the latest developments in management/staff training methodologies and techniques to conceptualize and develop programs that prepare all employees to be more effective and efficient in managing their daily work activitiesDevelops and monitors forecasts, budgets, and financial plans for training programs and projectsDevelops, applies, and evaluates technical planning analytical methods and proceduresServes as subject matter expert in training and leadership developmentSupervises, trains, mentors, and motivates assigned staffCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outMay be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Education, Business Administration, Organizational Development, or a related field; Master's Degree in Education, Organizational Development, Business, or a related field preferredExperience
Six years of relevant experience or three years of relevant supervisory-level experience in strategic planning, training and development, and organizational development; some positions in this class may require specialized experience in area of assignment; experience in the public transportation industry preferredCertifications/Licenses
/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience managing or leading workforce development, skilled trades programs, technical education, or training initiatives related to skilled trades, including Career Technical Education (CTE), trade schools, or technical community collegesExperience building, managing and growing relationships with various public sector entities, original equipment manufacturers (OEM), and other stakeholders in workforce development initiativesExperience writing grant proposals at the federal, state, and local levelsExperience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator's training skillsExperience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulations, and program evaluation toolsEssential Knowledge
Knowledge of
(defined as a learned body of information that is required for and applied in the performance of job tasks)
Organizational development theories, practices, and principlesChange management, including organizational design, structure, and the process of implementing and executing business strategiesStrategic planningProgram/project management deliveryTalent Development processesTeam development and team partneringManagement consulting techniques and analysesAdult learning principles and instructional designMethods to improve efficiency and operational effectivenessCurrent trends in performance managementMethods and procedures for data collection and analysisFinancial, analytical, statistical, and mathematical processes and proceduresApplicable business computer software applications, such as Microsoft Office SuiteSkill in
(defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Conducting stand-up facilitation and instructionManaging multiple tasks and training programsUnderstanding team and group dynamics, including managing diverse learning styles, and facilitating and engaging participants so they strive for operational excellenceCreating training modulesInstructional designImplementing organizational strategiesUnderstanding, evaluating, and recommending the most effective strategies to achieve goalsEstablishing and implementing policies and proceduresAnalyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomesExercising sound judgment and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally and maintaining effective working relationships with all levels of Metro employees and management, and external agencies, and representativesSupervising, training, mentoring, and motivating assigned staffAbility to
(defined as a present competence to perform an observable behavior or produce an observable result)
Provide leadership to all levels of Metro staff, including leading large-scale change initiativesLiaison with public and private external agenciesIncorporate strategic goals and/or budget themes into all training programsUtilize Smart Board technologyCompile, analyze, and interpret complex dataInspire and motivate othersMaintain confidentialityUnderstand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsMake budgetary decisions and exercise fiscal responsibilityRepresent Metro before the publicRead, write, speak, and understand EnglishSpecial Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situationClose exposure to computer monitors and video screenPhysical Effort Required
Sitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language requiredKF
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012
Telephone:
(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
*Please refer to the applicable benefit type (Regular or Temporary)*
BENEFITS FOR REGULAR EMPLOYEES
Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan
- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance
- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance
- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance
- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays
- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP)
- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.Years of Service Annual AccrualHire date - 5 years 20 daysBeginning of 6th - 10th year 25 daysBeginning of 11th - 15th year 30 daysBeginning of 16th + years 35 days
Pension Plan
- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits : Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
BENEFITS FOR TEMPORARY EMPLOYEES
Temporary (Contingent) employees are eligible for the following benefits only:
Kaiser medical insurancePublic Pension Plan457/401K PlanFlex SpendingPaid Sick TimeFare MediaRideshare SubsidiesMetro One Fitness membershipFor more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at
01
Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
Yes, I agree and understand my resume will not be reviewed
02
Please select the highest level of education you have completed.
I do not have education equivalent to grade 12High school graduate, diploma or the equivalent (GED)Associate degree from an accredited college or universityBachelor's degree from an accredited college or universityMaster's degree from an accredited college or universityPhD from an accredited college or university
03
Please describe your relevant experience in strategic planning, training and development, and organizational development. For each response, please indicate your job title, the employer(s) where the experience was obtained, and date(s) the work was performed. If you do not have this experience, please type N/A in the field below.
04
Please describe your relevant supervisory experience in strategic planning, training and development, and organizational development. For each response, please indicate your job title, the employer(s) where the experience was obtained, and date(s) the work was performed. If you do not have this experience, please type N/A in the field below.
05
Please describe your experience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator's training skills. If you do not have this experience, please type N/A in the field below.
06
Please describe your experience building, managing and growing relationships with various public sector entities, original equipment manufacturers (OEM), and other stakeholders in workforce development initiatives. If you do not have this experience, please type N/A in the field below.
07
Please describe your experience managing or leading workforce development, skilled trades programs, technical education, or training initiatives related to skilled trades, including Career Technical Education (CTE), trade schools, or technical community colleges. If you do not have this experience, please type N/A in the field below.
08
Please describe your experience writing grant proposals at the federal, state, and local levels. If you do not have this experience, please type N/A in the field below.
09
Please describe your experience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulators, and program evaluation tools. If you do not have this experience, please type N/A in the field below.
Required Question