JoshCo Group LLC
Lead Conversion Specialist
JoshCo Group LLC, Las Vegas, Nevada, us, 89105
Lead Conversion Specialist
Las Vegas, NV
Who we are: VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans by submitting their VA (Veteran Affairs) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.
What we offer: We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:Compensation:
$22.00 per hourWork From Home:
Flexibility to work from home based on business needs and policies.Work/life balance : We offer a Monday - Friday 8 a.m. to 5 p.m. schedule.Benefits : Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a floating holiday, 401k with company match after 90 days. Metric-driven bonus and many other benefits.Growth and Development:
In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.Essential Functions:
Previous experience in outbound sales or lead conversion is highly desirable.The ability to adapt to evolving processes, product updates, and shifting business priorities.Strong verbal communication and active listening skills are essential for effectively engaging potential customers.Addressing customers' inquiries and conveying service information in a persuasive value-focused manner.A customer-focused mindset and the ability to empathize with potential customers' needs, creating positive experiences, and tailoring conversations to drive conversions.Demonstration of a confident and persuasive demeanor.Initiates first contact with assigned clients via phone and email.Provides Company overview and value of services offered.Able to answer questions effectively regarding services provided, set client expectations, and ensure the value of our service is represented to our clients. Will be called on to overcome client objections or reservations to engage VBG's services.Requests required initial client documentation and information.Compiles and verifies received completeness and accuracy of client documentation.Updates and accurately documents client profiles.Validates client compliance and readiness to move forward in workflow.Performs monthly verification projects as assigned by supervisor.Assists Case Managers by requesting and compiling client documents as needed.Meets production expectations and quality guidelines in timeframes as established by the supervisor.Qualifications or Competency:
Excellent sales skillsExcellent internal and external customer service skillsDetail-orientedProficient computer skills with Windows and Microsoft Office proficiencyAbility to work both independently and in a team environmentExcellent business demeanor that reflects professionalism and respect for the contributions of those who have served in the armed forcesArticulate with excellent telephone etiquette, active listening, and written communication skillsCustomer-centricMetrics-focusedResults-drivenCRM experience preferred
Education:
High Diploma/GED or higher is preferred and at least 1 year of related experience and/or training.Where we are located:
This position is based in our Las Vegas office on E. Warm Springs Road. This is an in-office position.Core Business Hours:
Monday- Friday 8am - 5pm - additional hours may be required on an infrequent basis.
EEO:Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
Las Vegas, NV
Who we are: VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans by submitting their VA (Veteran Affairs) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.
What we offer: We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:Compensation:
$22.00 per hourWork From Home:
Flexibility to work from home based on business needs and policies.Work/life balance : We offer a Monday - Friday 8 a.m. to 5 p.m. schedule.Benefits : Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a floating holiday, 401k with company match after 90 days. Metric-driven bonus and many other benefits.Growth and Development:
In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.Essential Functions:
Previous experience in outbound sales or lead conversion is highly desirable.The ability to adapt to evolving processes, product updates, and shifting business priorities.Strong verbal communication and active listening skills are essential for effectively engaging potential customers.Addressing customers' inquiries and conveying service information in a persuasive value-focused manner.A customer-focused mindset and the ability to empathize with potential customers' needs, creating positive experiences, and tailoring conversations to drive conversions.Demonstration of a confident and persuasive demeanor.Initiates first contact with assigned clients via phone and email.Provides Company overview and value of services offered.Able to answer questions effectively regarding services provided, set client expectations, and ensure the value of our service is represented to our clients. Will be called on to overcome client objections or reservations to engage VBG's services.Requests required initial client documentation and information.Compiles and verifies received completeness and accuracy of client documentation.Updates and accurately documents client profiles.Validates client compliance and readiness to move forward in workflow.Performs monthly verification projects as assigned by supervisor.Assists Case Managers by requesting and compiling client documents as needed.Meets production expectations and quality guidelines in timeframes as established by the supervisor.Qualifications or Competency:
Excellent sales skillsExcellent internal and external customer service skillsDetail-orientedProficient computer skills with Windows and Microsoft Office proficiencyAbility to work both independently and in a team environmentExcellent business demeanor that reflects professionalism and respect for the contributions of those who have served in the armed forcesArticulate with excellent telephone etiquette, active listening, and written communication skillsCustomer-centricMetrics-focusedResults-drivenCRM experience preferred
Education:
High Diploma/GED or higher is preferred and at least 1 year of related experience and/or training.Where we are located:
This position is based in our Las Vegas office on E. Warm Springs Road. This is an in-office position.Core Business Hours:
Monday- Friday 8am - 5pm - additional hours may be required on an infrequent basis.
EEO:Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.