CHA Consulting, Inc.
Technical Support Specialist II
CHA Consulting, Inc., Boston, Massachusetts, us, 02298
Technical Support Specialist II
Location
US-MA-Boston | US-MA-Norwell | US-MA-Burlington
Job ID
6698
# Positions
1
Category
Information Technology
WHY CHA?
Finding a better way.At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help people. We improve our world.
At CHA, we embed ourselves in our communities - and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day.
CHA Consulting, Inc. is currently seeking a
Technical Support Specialist II
to join our
Corporate - Information Technology Team
working a
hybrid schedule
at one of our
Massachussetts
offices in
Boston, Norwell, or Burlington
.
If you are someone who enjoys working in a team environment, interacting with others on a daily business, and action oriented; then this role may be for you!YOUR IMPACT
CHA's corporate support teams provide vital specialized services to our technical business lines and market teams including, financial, legal, marketing, business development, human resources, information technology and operational services. These teams may also support clients when their skills and expertise are required.The Technical Support Specialist II is responsible for providing technical support and assistance to end users with technical hardware and software system issues. This includes receiving, prioritizing, documenting and actively resolving end user Helpdesk tickets which may require the individual to troubleshoot in person and more often, remotely.The professional in this role installs new software on company computers, builds new and/or rebuilds existing computers, and maintains software inventory and licesnsing compliance. Additionally, the Technical Support Specialist II updates IT documentation, FAQ's, and training materials, conducts IT orientation for new employees, and other duties as assigned.At CHA, you can build a career and find your passion across our diverse business lines and project teams. Being part of CHA means being part of a team of talented professionals, where you'll find support for your career growth and the opportunity to impact our industry and our communities. Find your "why" at CHA!REQUIREMENTS
Associate's degree or equivalent combination of education and experience
Minimum 2 years' Technical Support experienceMS Certified Professional certification preferredA+ certification a plusExperience with Windows Powershell, knowledge of OSI modelExperience with Microsoft Windows and Office 365 applicationsExperience supporting AutoCAD and/or MicroStation preferredOther troubleshooting applications a plusAbility to problem solve effectively, detail orientedApproachable personalityValid driver's license required
SALARY RANGE:
$27.40 - $34.13Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.CULTURE/EEO STATEMENT
At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways - always searching, never settling - to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible.We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.
Location
US-MA-Boston | US-MA-Norwell | US-MA-Burlington
Job ID
6698
# Positions
1
Category
Information Technology
WHY CHA?
Finding a better way.At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help people. We improve our world.
At CHA, we embed ourselves in our communities - and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day.
CHA Consulting, Inc. is currently seeking a
Technical Support Specialist II
to join our
Corporate - Information Technology Team
working a
hybrid schedule
at one of our
Massachussetts
offices in
Boston, Norwell, or Burlington
.
If you are someone who enjoys working in a team environment, interacting with others on a daily business, and action oriented; then this role may be for you!YOUR IMPACT
CHA's corporate support teams provide vital specialized services to our technical business lines and market teams including, financial, legal, marketing, business development, human resources, information technology and operational services. These teams may also support clients when their skills and expertise are required.The Technical Support Specialist II is responsible for providing technical support and assistance to end users with technical hardware and software system issues. This includes receiving, prioritizing, documenting and actively resolving end user Helpdesk tickets which may require the individual to troubleshoot in person and more often, remotely.The professional in this role installs new software on company computers, builds new and/or rebuilds existing computers, and maintains software inventory and licesnsing compliance. Additionally, the Technical Support Specialist II updates IT documentation, FAQ's, and training materials, conducts IT orientation for new employees, and other duties as assigned.At CHA, you can build a career and find your passion across our diverse business lines and project teams. Being part of CHA means being part of a team of talented professionals, where you'll find support for your career growth and the opportunity to impact our industry and our communities. Find your "why" at CHA!REQUIREMENTS
Associate's degree or equivalent combination of education and experience
Minimum 2 years' Technical Support experienceMS Certified Professional certification preferredA+ certification a plusExperience with Windows Powershell, knowledge of OSI modelExperience with Microsoft Windows and Office 365 applicationsExperience supporting AutoCAD and/or MicroStation preferredOther troubleshooting applications a plusAbility to problem solve effectively, detail orientedApproachable personalityValid driver's license required
SALARY RANGE:
$27.40 - $34.13Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.CULTURE/EEO STATEMENT
At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways - always searching, never settling - to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible.We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.