Eos
IT Helpdesk Technician
Eos, San Francisco, California, United States, 94199
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a skilled and customer-oriented
IT Helpdesk Technician
to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the organization's IT infrastructure. In addition, execute on-barding/off-boarding related tasks. You have an excellent understanding of computers (both hardware and software) You have technical skills, and the ability to deal patiently with people in different situations. You will report to the ServiceDesk Manager.
KEY RESPONSIBILITIES:Respond to and resolve IT support tickets in a timely mannerTroubleshoot hardware, software.Install, configure, and maintain computer systems and peripheralsProvide remote and on-site technical support to end-usersManage and maintain user accounts, permissions, and access rightsDocument technical processes and maintain knowledge baseCollaborate with other IT team members on projects and improvementsProvide training and guidance to end-users on IT systems and best practicesResolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentationESSENTIAL CRITERIA:
5+ years experience working in an IT Desktop Support roleHave broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technologyHave a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applicationsFamiliar with Google Meet, Chime, room systemsAn understanding and awareness of Security standardsDESIRABLE CRITERIA:
Advanced Windows, macOS or Linux systems administration skills/certificationExposure to Google Workspaces, Slack, ServiceNow, Okta, Jira, divice management software
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
#LI-GM1
#LI-Onsite
Pay Range
$36.06-$38.47 USD
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a skilled and customer-oriented
IT Helpdesk Technician
to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the organization's IT infrastructure. In addition, execute on-barding/off-boarding related tasks. You have an excellent understanding of computers (both hardware and software) You have technical skills, and the ability to deal patiently with people in different situations. You will report to the ServiceDesk Manager.
KEY RESPONSIBILITIES:Respond to and resolve IT support tickets in a timely mannerTroubleshoot hardware, software.Install, configure, and maintain computer systems and peripheralsProvide remote and on-site technical support to end-usersManage and maintain user accounts, permissions, and access rightsDocument technical processes and maintain knowledge baseCollaborate with other IT team members on projects and improvementsProvide training and guidance to end-users on IT systems and best practicesResolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentationESSENTIAL CRITERIA:
5+ years experience working in an IT Desktop Support roleHave broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technologyHave a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applicationsFamiliar with Google Meet, Chime, room systemsAn understanding and awareness of Security standardsDESIRABLE CRITERIA:
Advanced Windows, macOS or Linux systems administration skills/certificationExposure to Google Workspaces, Slack, ServiceNow, Okta, Jira, divice management software
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
#LI-GM1
#LI-Onsite
Pay Range
$36.06-$38.47 USD