IT Operations Specialist

Job DescriptionCraft Your Career with BrassCraft Manufacturing Company!POSITION SUMMARY: The IT Operations Specialist is responsible for the daily activities of maintaining IT operations within their location. They will be responsible for the execution of projects and incident resolution utilizing standard company procedures and best practices.PRINCIPAL FUNCTIONAL RESPONSIBILITIES:Network/desktop support across the facility.Maintain and grow our culture of providing strong service and support.Responsible for site setup, user training, desktop maintenance and setup, server administration, moves, monitoring, troubleshooting hardware/software issues, installations, maintenance/support and documentation.Execute support requests and make recommendations for changes in process, training, software, etc. to improve delivery to the facility.Work closely with internal and external support teams to create workflows that enhance and streamline the customer support experience and establishing best practices.Ensures all issues are appropriately resolved, and appropriate corrective actions and/or escalations are in place to facilitate resolution. Escalates issues to IT Management team as needed to ensure timely customer satisfaction.Maintains and reviews documentation and checklists to ensure high quality of service thus maximizing efficiency and effectiveness.Stay up to date and current IT practices relevant to job responsibilities.Assists with IT planning as necessary.Expected to work closely across all IT disciplines and with all locations for problem resolution.Required to respond to after-hours/emergency support request as needed.Support and coordinate with IT vendors, as neededMINIMUM QUALIFICATIONS:Associate Degree Information Systems; or related work experienceActive Directory administration and hardware imaging processesStrong technical background in Desktop OS's, Networking and Virtual EnvironmentsKnowledge of networking protocols including:VPNRoutingTCP/IPFirewallsVoIPNetwork Analysis toolsProven work experience in IT Desktop setup/management, Server management, networking, etc.Working knowledge of Microsoft Azure and IntuneVendor ManagementPreferred ExperienceBachelor's Degree in information systemsKronos timekeeping systemUnderstanding of ITIL and ITSM best practices beneficialMinimum 5 years as a PC Technician II or III role in a Manufacturing environmentCOMPETENCIES:Proven analytical and problem-solving abilities.Customer-service orientation; the ability to respond quickly and effectively to user needs.Ability to effectively prioritize and execute tasks in a high-pressure environment.Solid interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Experience working both independently as well as in a team-oriented, collaborative environment.Able to interpret problems and present clear, actionable solutions to people across a range of departments.Experience with ServiceNow or similar IT ticketing system.Proficient in hardware and software lifecycle practices.Experience with industrial label printing including zebra printers, drivers and interoperability with Windows 10.Supporting industrial equipment/IT interfaces including working with machine and control engineers to ensure security and operability.Must be physically able to move about the office building, lift, bend and stretch for installation or maintenance of computer, server and networking equipment.ABOUT USBrassCraft Manufacturing Company is a leading manufacturer and distributor of high-quality water and gas flow control products, plumbing service and repair parts, and drain cleaning and plumbing hand tools for the new construction and repair/remodel markets. Headquartered in Novi, Michigan, BrassCraft supports a wide array of channel partners including wholesalers, retailers and specialty dealers, who serve residential and commercial markets across the Americas. BrassCraft has set the plumbing standard for 70 years, with industry leading brands including BrassCraft®, Plumbshop®, and Cobra®.BrassCraft (the "Company") is an equal opportunity employer, and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.BrassCraft is an E-Verify employer.Company: BrassCraft ManufacturingFull timeHiring Range: $55,500.00 - $87,120.00Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.Brasscraft (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Brasscraft is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & SpanishE-verify Right to Work Poster: English, Spanish