Crusoe
IT Manager
Crusoe, Arvada, Colorado, United States, 80004
Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications.Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.
Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
About This Role:
As
IT Manager
at Crusoe Industries, you will lead day-to-day IT operations across multiple regions and ensure smooth functioning of all Crusoe facilities. This includes providing end-user support, making key technical decisions, and being the escalation point for the ServiceDesk. You will also collaborate with Corporate IT teams to enforce policies, manage vendor relationships, and implement standard operating procedures (SOPs) specific to Crusoe Industries.A Day In The LifeHands-On IT Leadership : Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projectsServiceDesk & Project Management : Be an advocate for the ServiceDesk ticketing system and follow Jira Sprint best practices for project executionTech-Stack Decision Making : Oversee all Crusoe Industries-specific tech decisions in coordination with Corporate IT Leadership, ensuring alignment with company-wide IT standardsDevelop SOPs and Runbooks : Create and continuously improve SOPs and runbooks to guide the IT team in their day-to-day operationsPlatform Expertise : Become proficient in supporting Crusoe's key platforms, including OKTA, Google Workspace, and AtlassianDevice Management : Work with the ServiceDesk to troubleshoot and manage macOS laptops and Windows CAD workstationsCybersecurity Ambassador : Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security auditsTeam Collaboration : Maintain close communication with Corporate IT Leadership, business units, and IT teams to ensure customer satisfaction and timely response to business needsAsset and Vendor Management : Assist in managing IT assets, procurement, and vendor relationships in collaboration with the IT Asset ManagerITIL Practices : Employ ITIL best practices to improve IT service deliveryTeam Leadership and Mentorship : Manage and mentor CI IT staff, ensuring full coverage and filling in when needed as the last line of defense
Requirements
Education & Experience :Bachelor's or Master's Degree in Computer Information Systems, Information Technology, or related field5+ years of IT management experience4+ years of ServiceDesk management experience3+ years of experience managing technical teams such as Network Engineers, System Admins, Security Engineers, and IT Architects
Leadership Skills : Proven experience managing 4+ direct reports, including staff, contractors, and vendorsFast-Paced Environment Experience : Experience working in fast-growing environments or manufacturing is a plusTechnical Expertise :Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environmentsExperience in vendor management and contract lifecycle managementFamiliarity with Atlassian, OKTA, and ERP systems
Project Management : Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processesCommunication Skills : Excellent written, oral, and interpersonal communication skillsTeam-Oriented : Self-starter who thrives in a collaborative environment and knows when to ask for helpThis position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required.Key Success MetricsSmooth IT operations with high levels of customer satisfaction across all business unitsEffective management of IT assets and vendor relationshipsCompliance with security policies and governance, ensuring successful security auditsMeeting key performance indicators (KPIs) and service level agreements (SLAs)BenefitsHybrid work scheduleIndustry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $50 per pay period
Compensation Range
Compensation will be paid in the range of $125,000 - $142,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
About This Role:
As
IT Manager
at Crusoe Industries, you will lead day-to-day IT operations across multiple regions and ensure smooth functioning of all Crusoe facilities. This includes providing end-user support, making key technical decisions, and being the escalation point for the ServiceDesk. You will also collaborate with Corporate IT teams to enforce policies, manage vendor relationships, and implement standard operating procedures (SOPs) specific to Crusoe Industries.A Day In The LifeHands-On IT Leadership : Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projectsServiceDesk & Project Management : Be an advocate for the ServiceDesk ticketing system and follow Jira Sprint best practices for project executionTech-Stack Decision Making : Oversee all Crusoe Industries-specific tech decisions in coordination with Corporate IT Leadership, ensuring alignment with company-wide IT standardsDevelop SOPs and Runbooks : Create and continuously improve SOPs and runbooks to guide the IT team in their day-to-day operationsPlatform Expertise : Become proficient in supporting Crusoe's key platforms, including OKTA, Google Workspace, and AtlassianDevice Management : Work with the ServiceDesk to troubleshoot and manage macOS laptops and Windows CAD workstationsCybersecurity Ambassador : Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security auditsTeam Collaboration : Maintain close communication with Corporate IT Leadership, business units, and IT teams to ensure customer satisfaction and timely response to business needsAsset and Vendor Management : Assist in managing IT assets, procurement, and vendor relationships in collaboration with the IT Asset ManagerITIL Practices : Employ ITIL best practices to improve IT service deliveryTeam Leadership and Mentorship : Manage and mentor CI IT staff, ensuring full coverage and filling in when needed as the last line of defense
Requirements
Education & Experience :Bachelor's or Master's Degree in Computer Information Systems, Information Technology, or related field5+ years of IT management experience4+ years of ServiceDesk management experience3+ years of experience managing technical teams such as Network Engineers, System Admins, Security Engineers, and IT Architects
Leadership Skills : Proven experience managing 4+ direct reports, including staff, contractors, and vendorsFast-Paced Environment Experience : Experience working in fast-growing environments or manufacturing is a plusTechnical Expertise :Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environmentsExperience in vendor management and contract lifecycle managementFamiliarity with Atlassian, OKTA, and ERP systems
Project Management : Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processesCommunication Skills : Excellent written, oral, and interpersonal communication skillsTeam-Oriented : Self-starter who thrives in a collaborative environment and knows when to ask for helpThis position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required.Key Success MetricsSmooth IT operations with high levels of customer satisfaction across all business unitsEffective management of IT assets and vendor relationshipsCompliance with security policies and governance, ensuring successful security auditsMeeting key performance indicators (KPIs) and service level agreements (SLAs)BenefitsHybrid work scheduleIndustry competitive payRestricted Stock Units in a fast growing, well-funded technology companyHealth insurance package options that include HDHP and PPO, vision, and dental for you and your dependentsEmployer contributions to HSA accountsPaid Parental LeavePaid life insurance, short-term and long-term disabilityTeladoc401(k) with a 100% match up to 4% of salaryGenerous paid time off and holiday scheduleCell phone reimbursementTuition reimbursementSubscription to the Calm appMetLife LegalCompany paid commuter benefit; $50 per pay period
Compensation Range
Compensation will be paid in the range of $125,000 - $142,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.