Old Dominion University
Director, Desktop Infrastructure and Support
Old Dominion University, Norfolk, Virginia, United States, 23500
Posting Details
Working Title Director, Desktop Infrastructure and Support
Position Number 00741A
Department INFORMATION TECHNOLOGY SERV-ACAD
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
The position oversees the desktop fleet for most of ODU . They are responsible for the training, research, operation, strategic planning and implementation of technologies related to endpoints for ODU . They work collaboratively with their team as well as departments across campus to ensure our desktop infrastructure is meeting their needs as well as assist in planning for new and unique needs as they arise. They will now also be responsible for a much larger number of the university desktops and overall strategic direction, research and implementation of endpoint initiatives on behalf of the university.
Type of Recruitment
Knowledge, skills and abilities
Considerable knowledge of Microsoft computer hardware and software troubleshooting and resolution.
Considerable knowledge of Apple computer hardware and software troubleshooting and resolution.
Considerable knowledge of Active Directory, group policy management, image management, system patching and associated hardware and software with appropriate system practices.
Working knowledge of application support in a Microsoft environment.
Working knowledge of networking in a Microsoft environment.
Working knowledge of a client/server environment.
Demonstrated ability to interact with computer vendors and University community.
Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution.
Demonstrated ability to effectively manage time.
Effective written and verbal communications skills.
Demonstrated ability to provide technical and project leadership.
Demonstrated ability to collect and analyze information to generate solutions to technology-related problems
Demonstrated skills to develop and implement plans to achieve organization’s goals
In most cases these knowledge, skills and abilities can be acquired through the completion of a bachelor’s degree in a related field or equivalent experience.
Special licenses, registration or certification
Microsoft Certified Professional ( MCP )/Microsoft Certified Systems Engineer ( MCSE ) or equivalent knowledge.
Education or training
None
Level and type of experience
Considerable experience with operating system and application support at the desktop and server level.
Considerable experience with direct interaction with customers in problem analysis and solution development.
Considerable experience with leadership and support of technical support staff.
Some experience motivating others to complete tasks that move the organization toward a goal
Some experience with systems planning and design.
Some experience evaluating and recommending computer systems.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
A+ Hardware Certification.
Experience with system scripting, power shell and/or basic computer programming in languages such Java or C++. Advanced degree in Computer Science, Engineering, Information Technology or related field, or training and experience equivalent to an advanced degree.
Conditions of Employment
This is a Norfolk-based position, supervising a campus team. The position works a typical 40-hour work week. There may be an opportunity for some teleworking.
This position is considered essential personnel and subject to working during university closings.
Annual Salary/Hourly Rate Salary commensurate with education and experience
Posting Detail Information
Job Requisition Number S02802
Job Open To General Public
Open Date 11/11/2024
Close Date 11/22/2024
Open Until Filled No
Special Instructions Summary
Please complete the full application and include a resume.
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Optional Documents
Yellow Layoff Form
Blue Layoff Card
AHP Letter
Working Title Director, Desktop Infrastructure and Support
Position Number 00741A
Department INFORMATION TECHNOLOGY SERV-ACAD
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category B Professionals
Job Description
The position oversees the desktop fleet for most of ODU . They are responsible for the training, research, operation, strategic planning and implementation of technologies related to endpoints for ODU . They work collaboratively with their team as well as departments across campus to ensure our desktop infrastructure is meeting their needs as well as assist in planning for new and unique needs as they arise. They will now also be responsible for a much larger number of the university desktops and overall strategic direction, research and implementation of endpoint initiatives on behalf of the university.
Type of Recruitment
Knowledge, skills and abilities
Considerable knowledge of Microsoft computer hardware and software troubleshooting and resolution.
Considerable knowledge of Apple computer hardware and software troubleshooting and resolution.
Considerable knowledge of Active Directory, group policy management, image management, system patching and associated hardware and software with appropriate system practices.
Working knowledge of application support in a Microsoft environment.
Working knowledge of networking in a Microsoft environment.
Working knowledge of a client/server environment.
Demonstrated ability to interact with computer vendors and University community.
Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution.
Demonstrated ability to effectively manage time.
Effective written and verbal communications skills.
Demonstrated ability to provide technical and project leadership.
Demonstrated ability to collect and analyze information to generate solutions to technology-related problems
Demonstrated skills to develop and implement plans to achieve organization’s goals
In most cases these knowledge, skills and abilities can be acquired through the completion of a bachelor’s degree in a related field or equivalent experience.
Special licenses, registration or certification
Microsoft Certified Professional ( MCP )/Microsoft Certified Systems Engineer ( MCSE ) or equivalent knowledge.
Education or training
None
Level and type of experience
Considerable experience with operating system and application support at the desktop and server level.
Considerable experience with direct interaction with customers in problem analysis and solution development.
Considerable experience with leadership and support of technical support staff.
Some experience motivating others to complete tasks that move the organization toward a goal
Some experience with systems planning and design.
Some experience evaluating and recommending computer systems.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
A+ Hardware Certification.
Experience with system scripting, power shell and/or basic computer programming in languages such Java or C++. Advanced degree in Computer Science, Engineering, Information Technology or related field, or training and experience equivalent to an advanced degree.
Conditions of Employment
This is a Norfolk-based position, supervising a campus team. The position works a typical 40-hour work week. There may be an opportunity for some teleworking.
This position is considered essential personnel and subject to working during university closings.
Annual Salary/Hourly Rate Salary commensurate with education and experience
Posting Detail Information
Job Requisition Number S02802
Job Open To General Public
Open Date 11/11/2024
Close Date 11/22/2024
Open Until Filled No
Special Instructions Summary
Please complete the full application and include a resume.
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Optional Documents
Yellow Layoff Form
Blue Layoff Card
AHP Letter