Customer Trainer - Legal

If you are a legal professional with strong relationship building, networking, communication and presentation skills, becoming a Customer Trainer is the right opportunity for you! The Customer Trainer, by leveraging their Juris Doctorate and practice experience, works with Thomson Reuters Legal customersto maximize product utilization, remove obstacles to product access and uncover new business opportunities. Our team is committed to delivering the best education, training and product expertise in the marketplace. The Customer Trainer will work with cross-functional teams and in partnership with other Thomson Reuters team members. About the Role In this opportunity as a Customer Trainer, you will: Drive product adoption and usage, while helping customers achieve their expected ROI on Thomson Reuters' products Support revenue retention and growth by effectively partnering with the whole account team to uncover the customers business needs that align with Thomson Reuters product offerings Utilize adult learning principles and engagement techniques when leading training sessions Deliver exceptional service to our law firm clients Maintain a high level of knowledge and expertise in Westlaw, Practical Law, and other solutions products, as well as customer workflow, product uses cases, and industry trends Log, update and maintain activity and customer information within our business systems About You You may be a fit for the Customer Trainer role if your background includes: Juris Doctorate Sales & customer-centric aptitude with a revenue focus Strong oral and written communication and presentation skills High degree of professionalism and flexibility Adept at using web-based meeting tools 1-2 years of professional legal experienceis preferred Experience in adult training/educationhighly desired #LI-AY1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (in