Guardian Life
Manager, Quality Assurance and Compliance
Guardian Life, New York, New York, us, 10261
Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as Manager, Quality Assurance and Compliance
In this role, you will be responsible for leading the Quality and Compliance Team performing quality reviews of the Underwriting and Rating functions as well as processing audits against internal and external compliance rules. The purpose of the role is to ensure that the Underwriting Department policies and procedures maintain state and company compliance and to review performance towards adherence to published guidelines.
The QA Manager will monitor, mentor, and develop the performance of the staff and overall team as they work to execute the QA and audit processes. In addition, cultivate the relationship with our business partners to relay QA performance, provide trend data and root cause analysis, and support resolution/improvement.
You will oversee and continuously improve all aspects of the Quality Assurance area with an emphasis on supporting strategic initiatives, adapting QA programs to changing business needs, and increasing internal and external Customer satisfaction.
You will
Build a high performing culture, focused on driving the Quality Assurance and UW Compliance organization toward Best in Class.
Have oversight of daily activities, volume/capacity management, service strategy execution and performance coaching and mentoring.
Maintain a highly collaborative environment focused on building successful business relationships, employee engagement and open two-way communication.
Partner with the Underwriting management team to develop and maintain an impactful and current Quality Assurance program.
Ensure that our quality objectives are identified, monitored, reported, and achieved in support of our department requirements.
Adapt Quality program to support changing business systems and processes.
Ensure that significant quality risks within our new and ongoing products and processes are identified and mitigated through effective controls.
Identify and drive forward program enhancements and/or application or tool development that will improve QA processing, reporting enhancements and training opportunities for UW development.
Ensure existing and new UW processes are compliant with state and company mandated policies and an effective system of internal controls are established and maintained.
Work with internal compliance and audit teams to ensure UW adherence.
Drive compliance changes through Underwriting by engaging the appropriate process, technology and learning development teams.
Manage OTAR process and recordkeeping of relevant UW vendor products.
Instill a culture of urgent execution, innovation, and continuous improvement.
Identify training needs or system/process inefficiencies and proactively collaborate with appropriate teams to address.
Development of efficient and cost effective standard operating procedures and process improvements, deployment of best practices and effectively managing adherence to each.
You have
Bachelor’s degree preferred, will consider equivalent work experience.
5+ years Group Insurance experience.
Excellent leadership skills to effectively manage staff and lead virtual, cross-functional teams.
Outstanding written and oral communication skills.
Experience functioning efficiently in a results-driven environment, and leading subordinates to meet deadlines.
Underwriting knowledge of group dental, disability, life insurance, Leave and Supplemental Health is a plus.
A keen understanding of the insurance industry’s best practices, the industry’s growth patterns and trends.
Proven interpersonal skills: able to work well with clients, customers, peers, and management at all levels (officer, director, manager, supervisor).
Innovative, creative, fast learner.
Ability to motivate people and maintain a high energy level.
Ability to use excellent judgment while working with multiple priorities and deadlines.
Location /Travel
Hybrid role - 2 days in the office, 3 days WFH - Preferred locations- Guardian home offices located in Bethlehem, PA, New York NY, Stamford CT, Holmdel, NJ - or in a Guardian regional office located in Atlanta, Chicago, Boston, Newport Beach, or Piano/Dallas.
Salary Range
$84,320.00 - $138,522.50
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
In this role, you will be responsible for leading the Quality and Compliance Team performing quality reviews of the Underwriting and Rating functions as well as processing audits against internal and external compliance rules. The purpose of the role is to ensure that the Underwriting Department policies and procedures maintain state and company compliance and to review performance towards adherence to published guidelines.
The QA Manager will monitor, mentor, and develop the performance of the staff and overall team as they work to execute the QA and audit processes. In addition, cultivate the relationship with our business partners to relay QA performance, provide trend data and root cause analysis, and support resolution/improvement.
You will oversee and continuously improve all aspects of the Quality Assurance area with an emphasis on supporting strategic initiatives, adapting QA programs to changing business needs, and increasing internal and external Customer satisfaction.
You will
Build a high performing culture, focused on driving the Quality Assurance and UW Compliance organization toward Best in Class.
Have oversight of daily activities, volume/capacity management, service strategy execution and performance coaching and mentoring.
Maintain a highly collaborative environment focused on building successful business relationships, employee engagement and open two-way communication.
Partner with the Underwriting management team to develop and maintain an impactful and current Quality Assurance program.
Ensure that our quality objectives are identified, monitored, reported, and achieved in support of our department requirements.
Adapt Quality program to support changing business systems and processes.
Ensure that significant quality risks within our new and ongoing products and processes are identified and mitigated through effective controls.
Identify and drive forward program enhancements and/or application or tool development that will improve QA processing, reporting enhancements and training opportunities for UW development.
Ensure existing and new UW processes are compliant with state and company mandated policies and an effective system of internal controls are established and maintained.
Work with internal compliance and audit teams to ensure UW adherence.
Drive compliance changes through Underwriting by engaging the appropriate process, technology and learning development teams.
Manage OTAR process and recordkeeping of relevant UW vendor products.
Instill a culture of urgent execution, innovation, and continuous improvement.
Identify training needs or system/process inefficiencies and proactively collaborate with appropriate teams to address.
Development of efficient and cost effective standard operating procedures and process improvements, deployment of best practices and effectively managing adherence to each.
You have
Bachelor’s degree preferred, will consider equivalent work experience.
5+ years Group Insurance experience.
Excellent leadership skills to effectively manage staff and lead virtual, cross-functional teams.
Outstanding written and oral communication skills.
Experience functioning efficiently in a results-driven environment, and leading subordinates to meet deadlines.
Underwriting knowledge of group dental, disability, life insurance, Leave and Supplemental Health is a plus.
A keen understanding of the insurance industry’s best practices, the industry’s growth patterns and trends.
Proven interpersonal skills: able to work well with clients, customers, peers, and management at all levels (officer, director, manager, supervisor).
Innovative, creative, fast learner.
Ability to motivate people and maintain a high energy level.
Ability to use excellent judgment while working with multiple priorities and deadlines.
Location /Travel
Hybrid role - 2 days in the office, 3 days WFH - Preferred locations- Guardian home offices located in Bethlehem, PA, New York NY, Stamford CT, Holmdel, NJ - or in a Guardian regional office located in Atlanta, Chicago, Boston, Newport Beach, or Piano/Dallas.
Salary Range
$84,320.00 - $138,522.50
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .