Bish's RV, Inc.
Service Manager
Bish's RV, Inc., Cheyenne, Wyoming, United States, 82007
Key Objectives:
Maintain a consistently high level of customer satisfaction in the Service DepartmentDrive profitability through increased sales, gross profit, P&L management, and labor cost controlBuild and maintain a high performing team of Technicians, Service Advisors, Porters, and DetailersFoster a culture that promotes employee development and retentionEnsure strong working relationships with external vendorsMeet or exceed monthly budget projectionsMaintain a safe and functional working environmentResponsibilities:
Lead a cross functional team that aligns with revolutionizing the RV Service ProcessDevelop and manage a strategic plan for controlling staffing levels based on seasonalityMonitor and analyze KPIs to measure success and adjust strategies as neededDevelop and implement strategies for maximizing capacity and productivityFoster an environment where learning, growth, and innovation is at the forefrontCompetencies and Skills:
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferredProven success in ever-changing environmentsStrong ability to take ownership with a vision that aligns with the organizationProven success in leading action planning and goal achievementAbility to manage complex and multi-layer situations with positive outcomesExcellent leadership and project management skillsExperience with rebranding initiatives and managing ongoing brand growthStrong collaboration skills to work effectively with different teams across the organizationA college degree in a relevant field is a plus for this roleExpected Results:
Achievement of service KPIs and goalsIncreased customer satisfaction resultsTrack Record of Controlling labor cost and policy expenseYear-over-year improvement in RECTYear-over-year increase in shop productivityIncrease Technician skillset levelsYear-over-year increase in external service salesMinimized employee and customer incidentsResources:
A dedicated budget for the service departmentAccess to a cross-functional regional supporteLearning and management resource centerMentorship from senior service managersCultural Fit:
Demonstrates a customer-centric approach.Embodies behaviors consistent with the Company's Vision, Mission, and ValuesCommitted to continuous improvement and operational excellenceWho We Are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages401K with 5% matchEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementAnnual Incentive Trip for Top PerformersRV Borrowing ProgramIncredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Maintain a consistently high level of customer satisfaction in the Service DepartmentDrive profitability through increased sales, gross profit, P&L management, and labor cost controlBuild and maintain a high performing team of Technicians, Service Advisors, Porters, and DetailersFoster a culture that promotes employee development and retentionEnsure strong working relationships with external vendorsMeet or exceed monthly budget projectionsMaintain a safe and functional working environmentResponsibilities:
Lead a cross functional team that aligns with revolutionizing the RV Service ProcessDevelop and manage a strategic plan for controlling staffing levels based on seasonalityMonitor and analyze KPIs to measure success and adjust strategies as neededDevelop and implement strategies for maximizing capacity and productivityFoster an environment where learning, growth, and innovation is at the forefrontCompetencies and Skills:
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferredProven success in ever-changing environmentsStrong ability to take ownership with a vision that aligns with the organizationProven success in leading action planning and goal achievementAbility to manage complex and multi-layer situations with positive outcomesExcellent leadership and project management skillsExperience with rebranding initiatives and managing ongoing brand growthStrong collaboration skills to work effectively with different teams across the organizationA college degree in a relevant field is a plus for this roleExpected Results:
Achievement of service KPIs and goalsIncreased customer satisfaction resultsTrack Record of Controlling labor cost and policy expenseYear-over-year improvement in RECTYear-over-year increase in shop productivityIncrease Technician skillset levelsYear-over-year increase in external service salesMinimized employee and customer incidentsResources:
A dedicated budget for the service departmentAccess to a cross-functional regional supporteLearning and management resource centerMentorship from senior service managersCultural Fit:
Demonstrates a customer-centric approach.Embodies behaviors consistent with the Company's Vision, Mission, and ValuesCommitted to continuous improvement and operational excellenceWho We Are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages401K with 5% matchEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementAnnual Incentive Trip for Top PerformersRV Borrowing ProgramIncredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.