LabCorp
Regional Operations Manager
LabCorp, Bristol, Tennessee, us, 37621
At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
Labcorp is seeking a result driven Regional Manager in the Bristol, TN area to work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.
Work Location: Bristol, TN and surrounding areas
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .
Responsibilities
Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency
Overall accountability for facilities management, logistics, supplies and accessioning. Play an integral role in the development and execution of the region's growth strategy
Oversee the lab operations for multiple locations in SC and GA to ensure that we are exceeding all quality measures as well as standards necessary to maintain current and future certifications. This includes supervision of lab management, collaboration with QA, and interacting with medical directors to ensure compliance with all regulatory standards.
Develop, oversee and provide support to a team of managers across all functional areas
Monitor the monthly productivity of a designated region and report any deviations
Manage the productivity of direct reports using various performance metrics
Work collaboratively with the sales team to support region’s growth
Establish strong working client relationships by delivering Market Leading Service.
Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
Continuously monitor the productivity of the operations team to ensure optimization
Review the staffing models to address inefficiencies and implement changes when necessary
Drive employee, customer and patient satisfaction ensuring timely responses to all matters
Monitor the overtime & agency spend and overall budget on a regular basis
Assist with the leasing of new locations in a designated area
Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
Work cross functionally within the division to create efficiencies and improve production
Provide recognition, feedback and constructive criticism to the entire team
Address and resolve any customer or client related issues in a timely manner
Requirements
Associate's or higher qualification preferred
Minimum 5 years of experience
Prior experience in the laboratory diagnostics industry preferred
Working knowledge of the operational, accessioning, and logistics functional areas preferred
Successful experience with business development and customer interaction
Ability to manage a large, decentralized teams as well as customer and vendor relationships
Prior experience in supply chain and operations management
Experience with managing costs and the overall budget
Strong leadership, development, organizational and time management skills
Ability to troubleshoot any customer related issues and provide solutions in a timely manner
Excellent communication skills; both written and oral
Ability to travel as required
Must have a Valid Driver's license
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) .
For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .
Labcorp is seeking a result driven Regional Manager in the Bristol, TN area to work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.
Work Location: Bristol, TN and surrounding areas
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .
Responsibilities
Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency
Overall accountability for facilities management, logistics, supplies and accessioning. Play an integral role in the development and execution of the region's growth strategy
Oversee the lab operations for multiple locations in SC and GA to ensure that we are exceeding all quality measures as well as standards necessary to maintain current and future certifications. This includes supervision of lab management, collaboration with QA, and interacting with medical directors to ensure compliance with all regulatory standards.
Develop, oversee and provide support to a team of managers across all functional areas
Monitor the monthly productivity of a designated region and report any deviations
Manage the productivity of direct reports using various performance metrics
Work collaboratively with the sales team to support region’s growth
Establish strong working client relationships by delivering Market Leading Service.
Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
Continuously monitor the productivity of the operations team to ensure optimization
Review the staffing models to address inefficiencies and implement changes when necessary
Drive employee, customer and patient satisfaction ensuring timely responses to all matters
Monitor the overtime & agency spend and overall budget on a regular basis
Assist with the leasing of new locations in a designated area
Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
Work cross functionally within the division to create efficiencies and improve production
Provide recognition, feedback and constructive criticism to the entire team
Address and resolve any customer or client related issues in a timely manner
Requirements
Associate's or higher qualification preferred
Minimum 5 years of experience
Prior experience in the laboratory diagnostics industry preferred
Working knowledge of the operational, accessioning, and logistics functional areas preferred
Successful experience with business development and customer interaction
Ability to manage a large, decentralized teams as well as customer and vendor relationships
Prior experience in supply chain and operations management
Experience with managing costs and the overall budget
Strong leadership, development, organizational and time management skills
Ability to troubleshoot any customer related issues and provide solutions in a timely manner
Excellent communication skills; both written and oral
Ability to travel as required
Must have a Valid Driver's license
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) .
For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .