Infosys Limited
Tech Support Analyst
Infosys Limited, Denver, Colorado, United States, 80285
Technology|Infra_ToolAdministration-PerformanceManagement|DynatraceCompany:
ITL USARequisition ID:
125854BRSalary:
$64,162 - $107,388We are looking for a skilled
Technical Support Analyst
to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in the Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, and LogZ. You will be responsible for ticket analysis and resolution, ensuring optimal performance, security, and availability.Required Qualifications:
Bachelor’s degree or foreign equivalent required.Any relevant certification will be an added advantage.Implementation/Working Knowledge of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, and LogZ.At least 4+ years of experience in Information Technology.Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.All applicants authorized to work in the United States are encouraged to apply.Preferred Qualifications:
Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).Hands-on knowledge with LogZ, Dynatrace, Snowflake database, CloudWatch, ServiceNow, and AWS EC2.Java API working knowledge with troubleshooting experience in Postman/SOAP UI.Good to have domain knowledge of telecom and wireless domain.Knowledge of MSSQL, MySQL, and database administration is a plus.Non-technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is a must.Strong analytical skills to investigate and resolve customer support tickets.Able to multi-task efficiently under time pressure.Able to work with cutting-edge technology and assimilate information rapidly.Good to have work experience in Telecom companies.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness, Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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ITL USARequisition ID:
125854BRSalary:
$64,162 - $107,388We are looking for a skilled
Technical Support Analyst
to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in the Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, and LogZ. You will be responsible for ticket analysis and resolution, ensuring optimal performance, security, and availability.Required Qualifications:
Bachelor’s degree or foreign equivalent required.Any relevant certification will be an added advantage.Implementation/Working Knowledge of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, and LogZ.At least 4+ years of experience in Information Technology.Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.All applicants authorized to work in the United States are encouraged to apply.Preferred Qualifications:
Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).Hands-on knowledge with LogZ, Dynatrace, Snowflake database, CloudWatch, ServiceNow, and AWS EC2.Java API working knowledge with troubleshooting experience in Postman/SOAP UI.Good to have domain knowledge of telecom and wireless domain.Knowledge of MSSQL, MySQL, and database administration is a plus.Non-technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is a must.Strong analytical skills to investigate and resolve customer support tickets.Able to multi-task efficiently under time pressure.Able to work with cutting-edge technology and assimilate information rapidly.Good to have work experience in Telecom companies.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness, Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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