Cleveland Brothers
Service Operations Analyst
Cleveland Brothers, Murrysville, Pennsylvania, United States, 15668
Reference #: 5001082304106 Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Service Operations Analyst.
Position Summary:
Under the direction of the Assistant Service Operations manager this position provides support to service operations coordinators, supervisors, managers, and back-office departments.
Primary Responsibilities:
Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goalsReviews, analyzes, and prepares reports, records, with Assistant Service Operations Manager to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encounteredCommunicate with departments and maintain effective working relationships to identify service needsAdministers service policy and assists in making needed changes or creating new policiesMaintain sell rates, monthly work orders, and standard process for all service divisions
Skills / Knowledge / Qualifications:
Bachelor's Degree or 2+ years of Caterpillar dealer service experienceExpert typing and computer skillsExpert level in Microsoft Office Suite (Word, Excel, PowerPoint)Excellent verbal and written communication skillsExpert ability to build, track and modify utilization reportsExpert ability with DBSi, and DSIDemonstrate ability to learn and master various software systems that are key tools to perform dutiesMust be willing to travel to other branch locations if needed Desired Technical Skills/Experience:Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers.Must be able to effectively communicate over the phone and via Teams meetings.Must be able to read and comprehend information received via computer terminal, specification reports, memos & reports.Must be able to support outside vendors on new system implementation, system issues, and process changesMust be able to support and train new users on ERP Systems, new policies and procedures
Why Join the Cleveland Brothers Team:
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, rotected veteran status, or any other characteristic protected by law.
*PLEASE CLICK "APPLY" ON PACAREERLINK PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS" *
Position Summary:
Under the direction of the Assistant Service Operations manager this position provides support to service operations coordinators, supervisors, managers, and back-office departments.
Primary Responsibilities:
Collaborates in the development and implementation of organization policies, practices, procedures, and attainment of operating goalsReviews, analyzes, and prepares reports, records, with Assistant Service Operations Manager to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encounteredCommunicate with departments and maintain effective working relationships to identify service needsAdministers service policy and assists in making needed changes or creating new policiesMaintain sell rates, monthly work orders, and standard process for all service divisions
Skills / Knowledge / Qualifications:
Bachelor's Degree or 2+ years of Caterpillar dealer service experienceExpert typing and computer skillsExpert level in Microsoft Office Suite (Word, Excel, PowerPoint)Excellent verbal and written communication skillsExpert ability to build, track and modify utilization reportsExpert ability with DBSi, and DSIDemonstrate ability to learn and master various software systems that are key tools to perform dutiesMust be willing to travel to other branch locations if needed Desired Technical Skills/Experience:Must be able to effectively communicate, both written and verbally, for contact with customers and co-workers.Must be able to effectively communicate over the phone and via Teams meetings.Must be able to read and comprehend information received via computer terminal, specification reports, memos & reports.Must be able to support outside vendors on new system implementation, system issues, and process changesMust be able to support and train new users on ERP Systems, new policies and procedures
Why Join the Cleveland Brothers Team:
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, rotected veteran status, or any other characteristic protected by law.
*PLEASE CLICK "APPLY" ON PACAREERLINK PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS" *