IT Support Technician - Jackson, MS

The IT Support Technician performs technical information technology duties for legacy systems and desktop operations and installation; working with an unlimited range of computer hardware, software, and peripheral equipment. This includes, but is not limited to, computers, printers, servers, mobile devices, and vehicles.Job Duties:Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Monitoring and maintaining computer systems and networks to ensure smooth operation and to identify and address problems promptly.Troubleshooting system and network problems, diagnosing and solving hardware or software faults.Providing technical support to end-users either face-to-face, over the phone or via email.Troubleshooting user accounts and profiles and handling password issues.Maintaining building security, video, and access control systems.Repairing computers, printers, phones, and other IT hardware as needed.Managing and keeping track of IT inventory and equipment.Keeping up-to-date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.Perform other duties as assigned by the manager.QualificationsSkills Required:Technical skills and knowledge of computer hardware, software, and networksAbility to diagnose and troubleshoot hardware and software issuesStrong problem-solving skills and attention to detailExcellent communication and interpersonal skills to provide technical support to end-usersAbility to work under pressure and prioritize tasks effectivelyKnowledge of security software and cybersecurity best practicesMultitasking and completing projects according to scheduled deadlines.Education Required: Bachelors degree in Computer Science or related field. Experience:Minimum 5 years full time experience working in an IT environment