Trail Boss
IT Helpdesk Technician
Trail Boss, Harlingen, Texas, United States, 78552
Job Title
IT Helpdesk Technician
Location
Harlingen - Harlingen, TX 78550 US (Primary)
# of Hires Needed
1
Job Type
Full-time
Job Description
***Night Shift 10pm - 7am***
Provides technical support-services related to software, hardware, and applications.
Duties and Responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems, applications and networksMonitoring and maintaining IT Assets - InventoryRepairing and replacing equipment as necessaryResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Resolving username and password difficultiesTroubleshooting email, wi-fi connectivity and web browser issuesSetting up, modifying, disabling accounts for end-usersNavigating customers through various appsData back-up, sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including internet connectivity, email, application downloads, and moreTesting new technologyQualifications and Knowledge of:
PC operations and associated peripheral equipmentLANs, WANs, WLAN, routers, firewall, switches, and serversApplications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - AzureSupport Technologies: Active Directory, Group PolicyHardware: PCs, desktop/network printers, switches, mobile devicesVoIP using Ring Central phone systems.Perform other duties as directed by the Director of ITJob Requirements
Desired Skills and Experience:
2+ years IT Helpdesk SupportA technical, logical thought processProblem-solving skillsAn ability to stick to strict deadlinesAn ability to prioritizeA keen eye for detail
Travel Required: 30%
We are an Equal Opportunity Employer M/F/Disability/Veteran.
IT Helpdesk Technician
Location
Harlingen - Harlingen, TX 78550 US (Primary)
# of Hires Needed
1
Job Type
Full-time
Job Description
***Night Shift 10pm - 7am***
Provides technical support-services related to software, hardware, and applications.
Duties and Responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems, applications and networksMonitoring and maintaining IT Assets - InventoryRepairing and replacing equipment as necessaryResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Resolving username and password difficultiesTroubleshooting email, wi-fi connectivity and web browser issuesSetting up, modifying, disabling accounts for end-usersNavigating customers through various appsData back-up, sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including internet connectivity, email, application downloads, and moreTesting new technologyQualifications and Knowledge of:
PC operations and associated peripheral equipmentLANs, WANs, WLAN, routers, firewall, switches, and serversApplications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - AzureSupport Technologies: Active Directory, Group PolicyHardware: PCs, desktop/network printers, switches, mobile devicesVoIP using Ring Central phone systems.Perform other duties as directed by the Director of ITJob Requirements
Desired Skills and Experience:
2+ years IT Helpdesk SupportA technical, logical thought processProblem-solving skillsAn ability to stick to strict deadlinesAn ability to prioritizeA keen eye for detail
Travel Required: 30%
We are an Equal Opportunity Employer M/F/Disability/Veteran.