Doral Medical and Multi Specialty Facility LLC
IT Helpdesk Technician
Doral Medical and Multi Specialty Facility LLC, Brooklyn, New York, United States, 11210
A
Help Desk Technician
is the main point of contact between Doral H&W users and the information technology (IT) department. The main duties include answering users’ questions via emails or phone calls, helping users set up their computer systems, and diagnosing and resolving users’ computer issues.
The ideal candidate should have an Associate's degree in information technology and a minimum of 2 years of experience working in a help desk environment
Responsibilities for Helpdesk Technician
Manage Help Desk tickets in a timely manner
Setup and support PCs, printers, tablets, desktops
Respond to customer issues via phone and email
Setting up new computers and new users
Provide phone or physical customer computer assistance
Troubleshoot and set up Printers
Repair computer hardware and software with the help of our vendors
Follow-up with customers to ensure issues are resolved
Helpdesk Technician skills and qualifications
A+ Certification or Microsoft Certified Systems Engineer designation, preferred
Must have a Car
2+ years of experience working in a help desk environment
Available to work on-site
Excellent oral communication skills
Ability to diagnose and resolve basic computer technical issues
Knowledge of implementing Local Area Networks (LAN)
Knowledge and experience working with SonicWALL
Able to work in a team as well as independently
Required a driver licenser and a car
Compensation:
Pay rate: $25 per hour
Health insurance
Paid time off
Holiday Pay
Dental insurance
401(k)
Vision insurance
Life insurance
Disability insurance
Other
Help Desk Technician
is the main point of contact between Doral H&W users and the information technology (IT) department. The main duties include answering users’ questions via emails or phone calls, helping users set up their computer systems, and diagnosing and resolving users’ computer issues.
The ideal candidate should have an Associate's degree in information technology and a minimum of 2 years of experience working in a help desk environment
Responsibilities for Helpdesk Technician
Manage Help Desk tickets in a timely manner
Setup and support PCs, printers, tablets, desktops
Respond to customer issues via phone and email
Setting up new computers and new users
Provide phone or physical customer computer assistance
Troubleshoot and set up Printers
Repair computer hardware and software with the help of our vendors
Follow-up with customers to ensure issues are resolved
Helpdesk Technician skills and qualifications
A+ Certification or Microsoft Certified Systems Engineer designation, preferred
Must have a Car
2+ years of experience working in a help desk environment
Available to work on-site
Excellent oral communication skills
Ability to diagnose and resolve basic computer technical issues
Knowledge of implementing Local Area Networks (LAN)
Knowledge and experience working with SonicWALL
Able to work in a team as well as independently
Required a driver licenser and a car
Compensation:
Pay rate: $25 per hour
Health insurance
Paid time off
Holiday Pay
Dental insurance
401(k)
Vision insurance
Life insurance
Disability insurance
Other