Aston Carter
Associate Operations Coordinator
Aston Carter, Eden Prairie, Minnesota, United States, 55344
Job Title: Associate Operations CoordinatorJob Description
As an Associate Operations Coordinator, you will execute tasks with a focus on quality and efficiency, in accordance with office and company policies and standard operating procedures (SOPs).
Responsibilities
Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice.
Monitor task boards and assigned email accounts to respond to customer and carrier requests.
Document events using knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.
Follow through on customer or carrier requests to ensure satisfaction.
Validate and ensure the accuracy of load data in systems according to company and customer standards.
Other duties or responsibilities as assigned according to team and/or country-specific requirements.
Essential Skills
Customer service experience (1 year)
Data entry
Logistics
High school diploma or GED
Additional Skills & Qualifications
Bachelor’s degree from an accredited college or university (preferred)
Basic proficiency in Microsoft Office Suite
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience requiring attention to detail and accuracy
Ability to work evenings and/or weekends (select roles only)
Work Environment
You will work in a collaborative and inclusive environment with a social and fun team atmosphere. The company values and empowers employees, providing balanced and flexible workdays. Employees are connected to leadership through Quarterly Global Town Halls and Annual Company-Wide Global Inclusion Week. The company has received numerous accolades, including Fortune World’s Most Admired Companies 2023, Newsweek America’s Greatest Workplaces 2023 for Diversity, and Newsweek America’s Most Responsible Companies 2023. Inclusivity training is provided for all employees, focusing on unconscious bias and promoting diversity. There are leadership networking circles and sponsorship opportunities for female and BIPOC employees, with partnerships such as Girls Who Code and Women in Trucking.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
As an Associate Operations Coordinator, you will execute tasks with a focus on quality and efficiency, in accordance with office and company policies and standard operating procedures (SOPs).
Responsibilities
Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice.
Monitor task boards and assigned email accounts to respond to customer and carrier requests.
Document events using knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.
Follow through on customer or carrier requests to ensure satisfaction.
Validate and ensure the accuracy of load data in systems according to company and customer standards.
Other duties or responsibilities as assigned according to team and/or country-specific requirements.
Essential Skills
Customer service experience (1 year)
Data entry
Logistics
High school diploma or GED
Additional Skills & Qualifications
Bachelor’s degree from an accredited college or university (preferred)
Basic proficiency in Microsoft Office Suite
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience requiring attention to detail and accuracy
Ability to work evenings and/or weekends (select roles only)
Work Environment
You will work in a collaborative and inclusive environment with a social and fun team atmosphere. The company values and empowers employees, providing balanced and flexible workdays. Employees are connected to leadership through Quarterly Global Town Halls and Annual Company-Wide Global Inclusion Week. The company has received numerous accolades, including Fortune World’s Most Admired Companies 2023, Newsweek America’s Greatest Workplaces 2023 for Diversity, and Newsweek America’s Most Responsible Companies 2023. Inclusivity training is provided for all employees, focusing on unconscious bias and promoting diversity. There are leadership networking circles and sponsorship opportunities for female and BIPOC employees, with partnerships such as Girls Who Code and Women in Trucking.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.