Lithia & Driveway
Driveway Sales Manager
Lithia & Driveway, Dallas, Texas, United States, 75215
Dealership:L0397 Driveway Home Office
The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams.
Responsibilities
Administer training plans and development of assigned employees/positions
Help attain department monthly objectives and daily tasks
Develop, train, and monitor customer engagement and follow-up word tracks
Systems expert for assigned positions
Internal/external paperwork and documents for assigned positions
Execute correct cross department communication and process flow
Work leads from CRM, CRM desking tool, and digital retail portal
Submit credit applications and deal structure into Route One/Dealer Track
Monitor lender portal for approvals
Restructure deals for lender approval
Work with Driveway Customer Service Agents to send updated proposals to customers
Identify protection products that fit into deal structure
Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System
Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
Submit customer information to lenders through lending portal
Manage collection and reconciliation process for cash, checks and credit card receipts
Verify all customer documents as necessary
Submit Finance Contracts
Skills and Qualifications
Previous automotive experience required
Sense of urgency and strong attention to detail
Excellent communication
Team builder
5+ years of Sales Management experience
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams.
Responsibilities
Administer training plans and development of assigned employees/positions
Help attain department monthly objectives and daily tasks
Develop, train, and monitor customer engagement and follow-up word tracks
Systems expert for assigned positions
Internal/external paperwork and documents for assigned positions
Execute correct cross department communication and process flow
Work leads from CRM, CRM desking tool, and digital retail portal
Submit credit applications and deal structure into Route One/Dealer Track
Monitor lender portal for approvals
Restructure deals for lender approval
Work with Driveway Customer Service Agents to send updated proposals to customers
Identify protection products that fit into deal structure
Calculate taxes and DMV Fees (multiple states)
Load customer and deal structure into the Dealer Management System
Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
Submit customer information to lenders through lending portal
Manage collection and reconciliation process for cash, checks and credit card receipts
Verify all customer documents as necessary
Submit Finance Contracts
Skills and Qualifications
Previous automotive experience required
Sense of urgency and strong attention to detail
Excellent communication
Team builder
5+ years of Sales Management experience
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.